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Real Estate • Travel • PropTech
Manage and optimize the global contact center's operations, overseeing performance metrics, budgeting, process improvement, and cross-functional collaboration for strategic growth.
Real Estate • Travel • PropTech
Provide exceptional customer service to Airbnb hosts and users, handling complex cases in both English and Spanish, ensuring resolutions and relationship building.
Real Estate • Travel • PropTech
Lead headcount allocation, optimize staffing levels through forecasting and scheduling, analyze demand trends, and present insights on workforce performance.
Real Estate • Travel • PropTech
Provide exceptional customer service support to Airbnb guests and hosts, manage complex cases, and foster relationships while resolving issues.