Jobs at Airbnb

Provide end-to-end bilingual (English/Spanish) premium customer support across channels (phone, chat, messaging, social), manage complex cases to resolution, personalize service for high-profile users, escalate and collaborate with stakeholders, contribute process improvements, and be flexible with shifts, teams, and on-call responsibilities.

Lead and manage a 10-15 person customer service team delivering high-quality English/French support. Drive performance through coaching, staffing, reporting, crisis management, and process improvements. Own people operations, hiring, development, and strategic initiatives while collaborating with cross-functional partners to meet service targets and operational goals.

Full-cycle recruiter responsible for sourcing, screening, interviewing, and closing candidates across EMEA. Build diverse pipelines, partner with hiring managers and HR partners on hiring strategy, ensure excellent candidate experience, track data in systems, and influence stakeholders on hiring best practices.

The Specialist, Premium Support provides customer service in French and English, managing complex cases, enhancing user experiences, and collaborating with stakeholders to ensure high-quality support.

Evaluate Premium Support interactions in English and German, perform transaction monitoring and root-cause analysis, produce data-driven reports and trends, drive coaching and process improvements, and support quality frameworks, training, and AI-driven monitoring initiatives to elevate luxury concierge service.