The Quality Insights Lead supports the Quality program within Customer Support by driving initiatives for continuous improvement, conducting analysis, providing feedback and coaching, and maintaining high standards of quality across teams.

The Premium Support Specialist provides exceptional customer service to Airbnb users in English and French, managing complex cases, enhancing user experience, and supporting team improvement through effective stakeholder engagement.

The role involves managing complex customer queries, providing personalized and exceptional support, and leading improvement initiatives within the customer service team.

Provide exceptional customer service support to Airbnb hosts and guests, ensuring resolution of cases and fostering strong relationships in both English and Spanish. Handle complex case management, offering personalized assistance and anticipating user needs while maintaining high hospitality standards.

The role involves providing exceptional customer service to Airbnb users, managing complex cases, and ensuring high satisfaction levels through effective communication and problem resolution in both English and Portuguese.

As Senior Privacy Counsel at Airbnb, you will manage privacy regulatory matters, advise on GDPR and engage with regulators, while collaborating globally.