Jobs at Airbnb

Lead and develop a team of Luxe Market Managers across EMEA and APAC, focusing on supply strategy, host relations, and regional business performance.

Provide end-to-end, high-touch customer support in English and Italian for premium Airbnb users. Manage complex, high-value reservation cases, negotiate resolutions between hosts and guests, personalize communications, collaborate with stakeholders, and contribute process improvements while working autonomously and handling evolving responsibilities and on-call emergencies.

The Partner Operations Manager ensures optimal performance of partners, drives operational processes, and collaborates across teams to enhance service quality and performance.

The Specialist, Premium Support provides customer service in French and English, managing complex cases, enhancing user experiences, and collaborating with stakeholders to ensure high-quality support.

Lead and scale customer service operations for Premium Support in Ireland. Oversee managers and their teams, handle high-severity escalations, set performance targets, drive staffing and capacity planning, coach managers, and support strategic delivery initiatives. Use data analysis to identify trends, implement improvements, and ensure high-quality, consistent support while fostering team development, engagement, and inclusion.

Lead and manage a 10–15 person premium customer support team (English/Italian). Oversee operations, staffing, coaching, performance management, escalation handling of sensitive/high-severity cases, reporting and process improvements, and drive people strategy, onboarding, and team engagement while supporting cross-functional initiatives.