The BizOps Lead oversees operational efficiency in the global contact center, manages budgets, improves processes, and drives business performance through data analysis and cross-functional collaboration.

The Senior EX Operations Specialist will manage the First Look Program operations, enhance employee experience, drive project management, and oversee stakeholder communication.

Provide exceptional customer service to Airbnb hosts and guests, managing complex cases, engaging with stakeholders, and ensuring resolution of issues promptly.

The CS Specialist, Premium Support provides high-level customer service in English and Italian, manages complex cases, and fosters relationships with customers while adapting to evolving roles.

This role involves providing exceptional customer support as a Senior Specialist, interacting with customers and managing complex cases to achieve resolutions. The candidate will be responsible for case ownership, communication with stakeholders, and fostering positive relationships while maintaining performance standards.

As a Quality Insights Analyst, you'll ensure customer interactions meet luxury hospitality standards, drive performance improvement, and provide coaching to support staff.

The Quality Insights Analyst will enhance customer interaction quality in Premium Support by monitoring service standards, providing insights, and coaching team members.

The Specialist, CS Labs will provide customer service support, manage cases, and improve Airbnb services using analytical skills and collaboration with cross-functional teams.

Provide exceptional customer support in English and German to Airbnb community. Manage complex cases, ensure resolutions, and enhance user experiences.

The Team Specialist supports operational tasks for customer service, manages casework, provides guidance, and collaborates with cross-functional teams to enhance service delivery.

The role supports internal customer service operations by managing casework, providing guidance, and coordinating teams, while ensuring effective service delivery and operational efficiency.