Lead conception and execution of public policy campaigns across Ireland and the Nordics. Draft and analyze legislation, build stakeholder and government relationships, manage consultants, represent Airbnb publicly, coordinate cross-functional policy work, monitor regulatory developments, and drive advocacy strategies to achieve policy objectives.

This role involves providing exceptional customer support as a Senior Specialist, interacting with customers and managing complex cases to achieve resolutions. The candidate will be responsible for case ownership, communication with stakeholders, and fostering positive relationships while maintaining performance standards.

Coordinate global disaster response by monitoring incidents, deciding appropriate responses, drafting/internal and external messaging, collaborating cross-functionally, serving as point of contact, and supporting process and product improvements to mitigate crisis impact.

The Quality Insights Analyst will enhance customer interaction quality in Premium Support by monitoring service standards, providing insights, and coaching team members.

The Specialist, CS Labs will provide customer service support, manage cases, and improve Airbnb services using analytical skills and collaboration with cross-functional teams.

Provide exceptional customer support in English and German to Airbnb community. Manage complex cases, ensure resolutions, and enhance user experiences.

The Team Specialist supports operational tasks for customer service, manages casework, provides guidance, and collaborates with cross-functional teams to enhance service delivery.