Manage and optimize the global contact center's operations, overseeing performance metrics, budgeting, process improvement, and cross-functional collaboration for strategic growth.

Provide exceptional customer service to Airbnb hosts and users, handling complex cases in both English and Spanish, ensuring resolutions and relationship building.

Lead headcount allocation, optimize staffing levels through forecasting and scheduling, analyze demand trends, and present insights on workforce performance.

Provide exceptional customer service support to Airbnb guests and hosts, manage complex cases, and foster relationships while resolving issues.