Manage and optimize the global contact center's operations, overseeing performance metrics, budgeting, process improvement, and cross-functional collaboration for strategic growth.

Provide exceptional customer support in English and German to Airbnb community. Manage complex cases, ensure resolutions, and enhance user experiences.

Lead headcount allocation, optimize staffing levels through forecasting and scheduling, analyze demand trends, and present insights on workforce performance.

Provide exceptional customer service support to Airbnb guests and hosts, manage complex cases, and foster relationships while resolving issues.

As a Claims Experience Specialist, you will provide tailored support by understanding customer needs, resolving claims, and driving user satisfaction.