The Quality Insights Lead oversees quality programs in Customer Support, drives continuous improvement, and coaches teams to uphold exceptional service standards.

Responsible for delivering tailored claims experiences, resolving complex claims, mitigating fraud, and providing exceptional customer support while enhancing retention rates.

Provide exceptional customer service support to Airbnb guests and hosts, manage complex cases, and foster relationships while resolving issues.

Provide exceptional customer service to Airbnb hosts and users, handling complex cases in both English and Spanish, ensuring resolutions and relationship building.