Lead a team of Customer Success Managers to drive renewals, retention, and expansion. Ensure outcome-focused success plans, coach value-based engagement, align with Sales, manage portfolio health and capacity, embed consistent operating rhythms, and enable change while building commercial capability and career growth for CSMs.

Own and consolidate the global CR&T revenue forecast, govern methodology and assumptions, deliver executive-ready variance analysis and scenario models, partner with Corporate FP&A and regional teams, and improve forecasting accuracy through analytics, processes and tooling (Power BI, automation, ERP).