The Customer Success Manager will manage strategic action plans for accounts, focus on revenue growth through renewals and upselling, ensure customer satisfaction and engagement, track account activities via CRM, and produce reports on performance metrics.

The Second Level Support Engineer provides end-to-end technical support for TETRA Ireland's managed services, manages resolution of network configuration and service queries, implements network upgrades, and collaborates with teams to ensure excellent customer service. This role requires engaging with customers to resolve incidents and provide support on operational activities.