Top Tech Jobs & Startup Jobs in Dublin

The Customer Success Lead will develop and implement a customer success strategy, establish a customer success unit, oversee customer onboarding, manage key accounts, drive customer retention, lead a team of success managers, and collaborate cross-functionally. This role focuses on analyzing customer data to improve services and managing customer conflicts, all while reporting insights to senior management.

As a Customer Success Manager, you will engage with clients, manage relationships, support onboarding, and analyze customer data to enhance satisfaction and identify growth opportunities. You'll work closely with other teams to resolve queries and improve customer experiences, ensuring clients feel valued and engaged.

As an IT Systems Administrator, you will maintain and support the IT landscape, manage incidents, and provide user support for Windows and macOS devices. You’ll document hardware, assist in project implementations, and conduct technical trainings for employees.