As the Infrastructure Technical Support Manager, you will oversee the management of technical infrastructure engineers and ensure incidents are resolved. You will coordinate between technical teams and vendors, maintain service availability, support customer issues, and uphold ITIL standards.

The CX Solution Consultant role focuses on driving value for clients in a BPO environment by designing solutions that address customer challenges and enhance customer experience. Responsibilities include business case development, understanding client needs, and collaborating with business development to identify opportunities.