Top Operations & Support Jobs in Dublin

Lead European customer-care performance strategy, translate technical incidents into customer impact, coordinate P1/P2 incident response, build monitoring and dashboards, drive analytics-driven improvements, partner with Product/Engineering/Regional teams, and represent Mastercard to customers during critical moments.

Lead strategy and execution for customer-centric operational excellence across Europe. Manage incident engagement and communications for P1/P2 events, translate technical issues into customer impact, coordinate stakeholders, build customer activity monitoring and dashboards, use data to identify risks and improvements, and lead a high-performing team to improve resilience and customer trust.

Lead a regional team to translate technical incidents into clear customer impact, drive incident communication and stakeholder coordination, build monitoring and analytics for customer activity, and improve resilience and customer trust across the product lifecycle.

Lead a regional Customer Care Performance team to translate technical incidents into customer impact, drive incident communications, coordinate P1/P2 responses, build monitoring and analytics for customer activity, and partner with Product, Engineering, and regional teams to improve resilience and customer trust.

Lead regional customer-centric operational excellence: translate technical incidents into customer impact, coordinate P1/P2 incident response, build customer activity monitoring and dashboards, leverage analytics to identify risks and drive continuous improvement, and act as senior customer-facing partner to Product and Engineering.

Lead a regional team to translate technical incidents into clear customer impact, manage P1/P2 incident communications and stakeholder coordination, build customer activity monitoring and dashboards, use analytics to drive resilience and performance improvements, and partner with Product, Engineering and regional teams to improve reliability and customer trust.

Lead customer-centric operational excellence for Europe by translating technical incidents into customer impact, coordinating stakeholder response for P1/P2 events, building monitoring and analytics for customer activity, and driving adoption of health metrics and dashboards to improve resilience and trust.

Lead Customer Care Performance for Europe, translating technical incidents into customer impact, managing P1/P2 stakeholder coordination, establishing monitoring and dashboards, driving data-led insights, and partnering with Product, Engineering and regional teams to improve resilience and customer trust.

Lead a regional team to drive customer-centric operational excellence: manage incident engagement and communication for P1/P2 events, translate technical issues into customer impact, build customer activity monitoring and dashboards, partner with Product and Engineering, and drive continuous improvement in reliability, transparency, and customer experience across Europe.