Top Operations & Support Jobs in Dublin

Provides Tier 1 and Tier 2 enterprise support for Monday.com and Aha!, including onboarding, workspace configuration, user provisioning, training, troubleshooting, vendor coordination, platform monitoring, reporting, documentation, and change-request execution. Partners with engineering, product, vendors, and global stakeholders to improve tool adoption, data quality, integrations, and platform resiliency across the Agile Work Management Tools ecosystem.

Provides Tier 1 and Tier 2 support for Monday.com and Aha!, including onboarding, configuration, user provisioning, training, issue resolution, vendor coordination, and platform monitoring. Partners with engineering and product teams on integrations, enhancements, and change requests. Maintains enterprise documentation, dashboards, reporting, data quality, and platform resiliency while driving adoption of agile work management tools.

Leads Mastercard’s European Customer Care Performance Team, driving customer-focused operational excellence across incident detection, communication, monitoring, and resilience. Oversees P1/P2 incident coordination, translates technical events into customer and business impact, develops customer activity monitoring and health metrics, and uses analytics to identify risks and improvement opportunities. Partners with Product, Engineering, regional teams, and customers while leading transformation and continuous improvement initiatives.

Leads Mastercard’s European Customer Care Performance Team and strategy for customer-centric operational excellence. Oversees incident engagement, P1/P2 communications, escalation management, customer impact analysis, activity monitoring, performance dashboards, and customer health metrics. Partners with Product, Engineering, regional teams, and customers to improve reliability, transparency, resilience, and operational outcomes. Drives transformation, continuous improvement, data-informed decision-making, and team leadership across the customer experience lifecycle.

Leads Europe-wide customer care performance and operational excellence. Oversees customer communications during major incidents, translates technical events into customer and business impact, coordinates P1/P2 escalations, and represents customer needs across Product, Engineering, and regional teams. Builds customer activity monitoring, health metrics, and dashboards to identify trends, risks, and improvement opportunities. Drives resilience, transparency, transformation, and continuous improvement while leading a high-performing team.

Leads Mastercard’s European Customer Care Performance Team, defining customer-centric operational excellence strategy and managing a high-performing regional team. Oversees incident engagement, P1/P2 stakeholder coordination, customer-impact communication, escalation management, activity monitoring, health metrics, and performance dashboards. Partners with Product, Engineering, regional teams, and customers to improve reliability, resilience, transparency, and customer trust through data-driven insights and continuous transformation.

Leads Mastercard’s European Customer Care Performance Team, defining customer-centric operational excellence strategy and managing a team focused on incident communication, customer impact analysis, and long-term resilience. Coordinates P1/P2 incident response across Product, Engineering, regional teams, and customers. Establishes customer activity monitoring, health metrics, and dashboards to identify trends, systemic risks, and improvement opportunities while driving transformation, collaboration, and continuous improvement.

Leads Europe-wide customer care performance and operational excellence. Oversees customer incident engagement, P1/P2 escalation coordination, technical-to-business impact communication, customer activity monitoring, performance dashboards, health metrics, and data-driven resilience improvements. Partners with Product, Engineering, regional teams, and customers to improve transparency, reliability, decision-making, and customer trust. Builds and leads a high-performing team while driving transformation and continuous improvement.

Leads Europe-wide customer care performance and operational excellence. Oversees customer communication during major incidents, translates technical events into business impact, coordinates P1/P2 escalation, and represents customer needs across Product, Engineering, and regional teams. Establishes monitoring capabilities, dashboards, and customer health metrics to identify trends, systemic risks, and improvement opportunities. Builds a high-performing team focused on resilience, transparency, transformation, and continuous improvement.