Leads Customer Excellence Group field operations across EMEA, owning operational strategy, annual planning, performance management, forecasting, capacity modeling, reporting cadences, and cross-functional execution. Partners with executive leadership, Finance, HR, Sales, and Workforce Planning to drive customer success, renewals, resource allocation, transformation, and growth. Builds and develops a high-performing operations team, standardizes processes, supports strategic programs, and delivers executive-level communications in a complex, matrixed organization.