Manage customer incidents and escalations from response through resolution, coordinating technical stakeholders and communications during sensitive or large-scale events. Implement monitoring, troubleshoot recurring cloud infrastructure issues, improve operational processes, document lessons learned, deliver incident-management training, lead improvement projects, and mentor peers. The role requires incident-management experience, technical support or IT experience, cloud familiarity, scripting knowledge, and strong cross-functional problem-solving skills.

Provide quoting and deal-structuring support for global sales, negotiate with customers, resolve post-deal issues, enforce pricing policies and internal controls, and collaborate cross-functionally with legal, contracts, finance, revenue, and product teams.