Provide first- and second-line deskside and remote IT support for global employees. Build, configure, deploy, and maintain Windows and macOS endpoints; troubleshoot hardware, software, networking, and peripherals; support onboarding/offboarding, AV and Zoom Room tech, manage hardware inventory, and create technical documentation while following ITIL processes.

Provide multilingual (English, Spanish, Portuguese) customer support by phone and email, resolve password and supply-chain issues, document and own cases, drive positive customer experiences, and suggest process improvements while using internal systems to update records and workflows.

Provide first-line multilingual customer support (English, French, plus another European language) via phone and email. Own and document cases, resolve issues including password requests and supply chain malfunctions, improve processes, and ensure positive customer experiences while following workflows.