Leads global learning strategy and programs across Membership Services, including onboarding, continuing education, product readiness, systems training, and employee development. Manages learning professionals, oversees LMS and learning technology, applies adult learning and instructional design methods, and establishes training quality standards. Uses learning analytics and operational metrics to measure business impact while partnering with Operations, Quality, HR, Product, Technology, and BPO stakeholders to improve employee proficiency and member experience.