The role involves leading the Infrastructure Security team at GitLab, managing security for customer-facing infrastructure and the software supply chain. Responsibilities include developing security strategies, fostering team growth, implementing security policies, and collaborating with various teams to drive process improvements and reduce risk.

As a Senior Support Engineer at GitLab, you will engage directly with customers to resolve complex issues, collaborate with multiple teams to enhance product features, create and update documentation, and provide emergency support for both Self-managed and SaaS customers. Your role also involves participating in the hiring process and contributing to the source code.