The Technical Specialist - Support Operations will provide technical and development support to the Global Support team. Responsibilities include resolving internal support tickets, investigating bug reports, refining documentation, and developing solutions using various coding languages. The role requires a proactive approach and experience in a remote environment.

As a Manager of Technical Support Operations at Aircall, you will lead the technical arm of Support Operations & Strategy, managing a team and collaborating with other teams to enhance customer support efficiency. Responsibilities include managing support systems, driving technical projects, mentoring team members, and overseeing the support operations budget for continuous improvement and innovation.