Seeking a Tech Savvy, Support Operations Specialist to join the Aircall Support Operations team in a fully remote position based in Portugal. Responsibilities include providing technical, development, and support expertise to the Global Support team, reviewing tickets, investigating bug reports, refining requirements documentation, maintaining information systems, and developing technical solutions using various coding languages. Required skills include organizational skills, SQL knowledge, Python and Java proficiency, Agile experience, troubleshooting skills, and deployment practices. Desirable skills include experience with Project Management tools, Jira, Zendesk, backend development languages, and cloud-based infrastructure.