The Customer Experience Agent role involves resolving customer issues related to payments, orders, and shipments, ensuring a positive experience. Responsibilities include interacting with buyers and sellers, becoming an expert in company processes, and working with other departments to resolve inquiries effectively.

As a Customer Experience Agent, you will interact with buyers and sellers, resolve customer issues related to payments and orders, become proficient in the Whatnot product and processes, and seek opportunities to enhance customer experience through problem solving and collaboration with other departments.

As Customer Experience Team Lead, you will enhance user experience by improving processes, managing a team of agents, handling escalations, and generating insights for product and operational improvements. You will be accountable for team performance and quality, utilizing metrics to drive productivity and resolve critical user issues.