Top Customer Success Jobs in Dublin

Lead the Trust & Risk team to improve user experience through management of performance metrics, coaching agents, and identifying process improvements.

As a Trust & Risk Agent, assist French users with trust and safety issues, de-escalate situations, investigate complex cases, and collaborate with teams to improve marketplace safety.

As a Trust & Risk Agent, you will provide frontline support for escalated customer issues, investigate complex trust cases, and collaborate with other departments to enhance marketplace safety.

As a Customer Experience Agent, you will enhance user satisfaction through prompt problem resolution, effective communication, and collaboration with teams. You will ensure customer issues are addressed, orders are managed efficiently, and opportunities for process improvements are identified.

The role involves managing training programs for international support, designing a comprehensive training framework, and ensuring effective onboarding and continuous education for staff.

Lead and enhance the Customer Experience team by driving performance metrics, managing a team of agents, and improving user satisfaction through data insights and process optimizations.

The Customer Experience Agent ensures positive user experiences by resolving customer issues, managing orders, and improving processes. Responsibilities include interacting with buyers and sellers, troubleshooting, and becoming a product expert.

As a Customer Experience Agent, you will enhance user interactions, resolve issues related to orders and payments, and improve customer service processes.