As a Customer Success Guide, you'll help customers achieve business goals and maximize the value of products. You'll manage customer relationships, provide guidance, collaborate with internal teams, and resolve escalated issues to ensure customer satisfaction and adoption.

As an Associate Customer Success Manager, you will advocate for a portfolio of customers to help them achieve successful outcomes with their ServiceNow products. Responsibilities include ensuring customer health, promoting product adoption, and resolving escalated client issues while utilizing best practices and innovations.