The Support Engineer will interact with customers, troubleshoot issues, support both self-managed and SaaS setups, and collaborate with various teams to improve processes and features.

As a Support Engineer, you will assist customers managing GitLab, troubleshooting issues, collaborating with teams, and improving documentation. You will advocate for customer needs and contribute to enhancements in support processes.

The Associate Support Engineer role involves troubleshooting customer issues, collaborating with various teams, and contributing to code and documentation. You will manage support tickets and participate in on-call rotations to deliver customer support, focusing on both self-managed and SaaS customers.