The Enterprise Customer Success Manager focuses on engaging and retaining major clients, driving value through strategic partnerships and data-driven insights to ensure customer success and satisfaction.

Serve as a German-speaking enterprise Customer Success Manager focused on driving adoption, outcomes, renewals and expansion. Build C-level relationships, run QBRs/EBRs, deliver data-driven insights, success plans, and consultative engagements while collaborating cross-functionally to mitigate risk and scale processes.

Manage high-volume B2B SaaS customer lifecycle including forecasting, renewals, quoting, negotiations, and order submission; identify expansion/up-sell opportunities; collaborate with Sales, Revenue, Marketing and Legal; use data-driven strategies to mitigate risk and improve efficiency.