Top Customer Success & Experience Jobs in Dublin

Build and lead Mastercard’s Support and Retention Experience function for a B2B developer platform. Own customer health monitoring, post-production support, SLAs, escalation paths, automated playbooks, cross-system data integration, retention, and expansion opportunities. Provide leadership visibility into customer health and retention, align product, engineering, data, and commercial teams, and build a high-performing team.

Lead customer integrations from kickoff through configuration, testing, and launch, serving as the primary technical contact during onboarding and post-go-live. Partner with Sales on technical pre-sales discussions, solution design, feasibility assessments, and requirements translation. Manage integration plans, risks, dependencies, stakeholder communication, issue resolution, and multiple customer efforts in parallel. Provide clear technical guidance to technical and non-technical audiences across complex customer environments.

Support European customers through API- and SFTP-based integrations from onboarding to launch and post-go-live. Act as the primary technical contact, create integration plans, manage risks and dependencies, resolve issues, and communicate with technical and non-technical stakeholders. Partner with Sales on pre-sales solution design, feasibility assessments, technical discussions, and translating customer needs into technical requirements. Manage multiple integration efforts while providing high-touch customer support.

Lead customer integrations from kickoff through configuration, testing, and launch, serving as the primary technical contact during onboarding and post-go-live. Support pre-sales solution design, feasibility assessments, and technical discussions with Sales. Manage integration plans, risks, dependencies, stakeholder communications, and issue resolution across multiple concurrent efforts. Translate customer needs into technical requirements and provide clear guidance to technical and non-technical audiences.

Lead customer integrations from kickoff through configuration, testing, and launch, serving as the primary technical contact during onboarding and post-go-live. Develop integration plans, manage risks and dependencies, resolve issues, and communicate status across stakeholders. Partner with Sales on pre-sales technical discussions, feasibility assessments, solution design, and technical requirements. Provide high-touch customer support while managing multiple integration efforts in parallel.

Leads customer API and SFTP integrations from onboarding through launch and post-go-live support. Acts as the primary technical contact, develops integration plans, manages risks and dependencies, resolves issues, and provides status updates. Partners with Sales on technical discussions, solution design, feasibility assessments, and technical requirements. The role requires customer-facing technical fluency, strong execution, stakeholder management, and communication in English and Italian.

Owns customer onboarding and post-launch technical integrations across Europe, guiding customers through configuration, testing, launch, and issue resolution. Builds integration plans, tracks risks, manages dependencies, and communicates status. Partners with Sales on pre-sales technical discussions, solution design, feasibility assessments, and technical requirements. Requires strong English and Italian communication, API experience, customer-facing technical expertise, and the ability to manage multiple integration efforts simultaneously.

Own customer integrations from kickoff through launch and post-go-live support. Serve as the primary technical contact, guide API- and SFTP-based implementations, manage integration plans, risks, dependencies, testing, and issue resolution. Partner with Sales on pre-sales technical discussions, solution design, feasibility assessments, and requirements translation. Manage multiple customer integration efforts while communicating clearly with technical and non-technical stakeholders.

Lead customer API and SFTP integrations from onboarding through launch and post-go-live support. Serve as the primary technical contact, guide configuration and testing, manage integration plans, risks, dependencies, and stakeholder communications, and drive issue resolution. Partner with Sales on pre-sales technical discussions, feasibility assessments, solution design, and translating customer needs into technical requirements.

Own customer onboarding and post-launch integrations for Mastercard Ethoca solutions across Europe. Lead API and SFTP integrations through configuration, testing, and launch; manage plans, risks, dependencies, and issue resolution. Support Sales with technical discussions, solution design, feasibility assessments, and requirements translation. Serve as a customer-facing technical expert for complex stakeholders while coordinating internal teams and providing clear progress updates.