Top Customer Success & Experience Jobs in Dublin

Build and lead Mastercard’s Support and Retention Experience function for its B2B platform. Own customer health monitoring, post-production support, SLAs, escalation paths, automated playbooks, and cross-functional data integration. Identify expansion opportunities, report retention and support trends to leadership, and build a high-performing team. The role requires translating technical and customer signals into scalable interventions that improve onboarding recovery, platform adoption, retention, and long-term customer value.

Build and lead Mastercard’s Support and Retention Experience function for its B2B platform. Own customer health monitoring, post-production support, SLAs, escalation paths, automated playbooks, cross-functional data integration, and retention initiatives. Identify expansion opportunities, report customer health and retention trends to senior leadership, and build a high-performing team. The role requires experience with B2B technology platforms, developer-facing APIs, AI-driven automation, and cross-functional leadership.

Build and lead Mastercard’s Support and Retention Experience function for its B2B platform. The role owns customer health monitoring, post-production support, automated playbooks, cross-functional data integration, retention and expansion opportunities, executive reporting, and team leadership. It requires translating technical customer signals into scalable support interventions that improve onboarding recovery, platform adoption, customer retention, and commercial growth.

Build and lead Mastercard's Support and Retention Experience function for its B2B platform. The role owns customer health monitoring, post-production support, SLAs, escalation paths, automated playbooks, cross-functional data integration, retention, expansion opportunities, and executive reporting. It also involves building and coaching a high-performing team while using technical and customer signals to improve onboarding recovery, platform adoption, customer satisfaction, and long-term retention.

Build and lead Mastercard’s Support and Retention Experience function for its B2B platform. The role owns customer health monitoring, post-production support, automated playbooks, cross-functional data integration, retention and expansion opportunities, executive reporting, and team development. Success depends on identifying onboarding issues, proactively resolving production problems, improving platform adoption, and increasing customer retention through scalable, technology-enabled interventions.

Build and lead Mastercard’s Support and Retention Experience function for its B2B platform. The role owns customer health monitoring, post-production support, SLAs, escalation paths, automated playbooks, data integration, retention initiatives, expansion opportunities, executive reporting, and team leadership. Success includes identifying onboarding issues, proactively resolving production problems, improving platform adoption, and increasing customer retention through scalable, data-driven interventions.

Build and lead Mastercard's Support and Retention Experience function for its B2B platform. The role owns customer health monitoring, post-production support, SLAs, escalation paths, automated playbooks, data integration, retention, and expansion opportunities. It also requires building and coaching a team, aligning product, engineering, data, and commercial stakeholders, and providing leadership with visibility into customer health and support performance.

Build and lead Mastercard’s Support and Retention Experience function for a B2B developer platform. Own customer health monitoring, post-production support, SLAs, escalation paths, automated playbooks, cross-functional data integration, and retention and expansion initiatives. Establish scalable support systems, provide leadership visibility into customer health and retention, and build and coach a high-performing team.

Build and lead Mastercard’s Support and Retention Experience function for its B2B platform. Own customer health monitoring, post-production support, SLAs, escalation paths, automated playbooks, data integration, retention initiatives, and expansion opportunities. Lead cross-functional alignment across product, engineering, data, and commercial teams, provide executive visibility into customer outcomes, and build a high-performing team that improves onboarding recovery, customer retention, adoption, and long-term platform value.

Build and lead Mastercard’s Support and Retention Experience function for a B2B platform. Establish customer health monitoring, post-production support, SLAs, escalation paths, automated playbooks, and integrated customer data signals. Identify retention and expansion opportunities, provide leadership visibility into customer health and support outcomes, and build a high-performing team. The role requires close collaboration across product, engineering, data, and commercial teams.