Top Customer Success & Experience Jobs in Dublin

Lead and build a Support & Retention Experience function for a B2B developer platform. Define customer health monitoring, establish post-production support, create automated playbooks, align cross-functional data and integrations, identify expansion opportunities, report retention and health metrics to senior leadership, and hire and coach a high-performing team to improve adoption and long-term customer value.

Own the post-enablement experience for live production customers: monitor API performance and health, operate proactive alerting, define customer health scores and playbooks, coordinate issue resolution across SRE/engineering/product, surface in-platform guidance, identify expansion opportunities, and provide data-driven visibility to leadership.

Own the post-enablement experience for live production customers: monitor API performance and health, run proactive alerting, maintain playbooks, coordinate cross-functional incident response, surface growth opportunities, provide leadership reporting, and feed product improvements from post-go-live feedback.

Own the post-enablement customer journey for live production customers: monitor API performance and health, operate proactive alerting, build playbooks, coordinate cross-functional issue resolution, surface in-platform guidance, identify expansion opportunities, and provide data-driven visibility to leadership to improve retention and platform adoption.

Build and lead a Support & Retention Experience function: monitor customer health, create post-production support with SLAs and escalations, design automated playbooks, align cross-functional data and tooling, surface expansion opportunities, report metrics to leadership, and hire and coach a high-performing team to improve retention and platform adoption.

Build and lead a Support and Retention Experience function to monitor customer health, establish post-production support, automate playbooks, align cross-functional data, surface expansion opportunities, and provide leadership visibility to improve retention and platform adoption.

Build and lead a Support & Retention Experience function to monitor customer health, establish post-production support and SLAs, automate playbooks, align cross-functional data, surface expansion opportunities, and drive retention and platform adoption.

Build and lead a new Support & Retention Experience function to monitor customer health, establish post-production support (SLAs, escalations, tooling), automate playbooks, align cross-functional data and integrations, surface expansion opportunities, and provide senior leadership visibility to drive retention and platform adoption.

Own post-enablement customer experience for live production customers: monitor API performance and usage, define health scores and alerting, operate playbooks, coordinate SRE/engineering/product responses, surface diagnostics in-platform, identify expansion opportunities, and report adoption and retention metrics to leadership.

Own the post-enablement experience for live production customers: monitor API performance and health, define health scores and proactive alerts, build playbooks, coordinate incident resolution across SRE/engineering/product, surface in-platform guidance, identify expansion opportunities, review integrations for improvements, and report data-driven retention and adoption metrics to leadership.