Top Customer Success & Experience Jobs in Dublin

The Technical Account Manager provides hands-on technical support and guidance to Datadog's customers, focusing on product adoption, IT Operations analysis, and maximizing customer satisfaction.

Deliver targeted technical training and foundational webinars to large customers, update and scale enablement content, partner with Sales and Customer Success, mentor new hires, collaborate with Product and Engineering for product feedback, run internal and in-person enablement events, contribute to team OKRs, and stay current on observability and DevOps practices while delivering high CSAT.

As a Technical Support Engineer 2, you'll assist clients with technical inquiries, build relationships, document solutions, and participate in health checks for Premier Customers.

Manage and lead a team of Technical Account Managers, supporting customer success and growth in EMEA. Provide technical guidance and thought leadership while collaborating with various teams to enhance services.

Manage strategic enterprise accounts, build executive relationships, drive product adoption and expansion, run QBRs, analyze usage to identify growth opportunities, and coordinate cross-functional teams to deliver measurable Datadog value.