Top Customer Success & Experience Jobs in Dublin

Lead and develop Customer Success Managers while owning regional customer retention, renewals, expansions, and revenue growth. Serve as an escalation point and customer success role model, negotiate renewals and upsells, resolve complex challenges cross-functionally, and build high-performing teams through talent attraction, coaching, and development.

Manage existing customer accounts through onboarding, adoption, renewals, upselling, and cross-selling. Build trusted relationships, advise customers on effective Datadog usage, identify usage trends and renewal risks, negotiate contract terms, and collaborate with Sales, Support, Product, Finance, and Legal teams.

Manage a high-volume portfolio of Datadog customers by building strategic relationships, driving product adoption, supporting retention, identifying renewal risks and expansion opportunities, and addressing customer requests. Advise customers on effective product usage, negotiate upsell and cross-sell contracts, and collaborate with support, product, finance, and legal teams. Turkish fluency and at least one year of customer-facing account experience are required.

Lead and scale the Enterprise Customer Success organization by hiring, developing, and mentoring managers and customer success professionals. Oversee onboarding, coaching, escalations, training, operational execution, customer retention, renewals, and expansion. Partner with Enterprise Sales and cross-functional stakeholders to align strategies, support strategic customers, and achieve growth goals.

Deliver targeted technical training and foundational webinars to large customers, update and scale enablement content, partner with Sales and Customer Success, mentor new hires, collaborate with Product and Engineering for product feedback, run internal and in-person enablement events, contribute to team OKRs, and stay current on observability and DevOps practices while delivering high CSAT.

Manage and lead a team of Technical Account Managers, supporting customer success and growth in EMEA. Provide technical guidance and thought leadership while collaborating with various teams to enhance services.

Manage strategic enterprise accounts, build executive relationships, drive product adoption and expansion, run QBRs, analyze usage to identify growth opportunities, and coordinate cross-functional teams to deliver measurable Datadog value.

Lead onboarding, relationship management, and growth within DACH customer accounts. Drive adoption, identify upsell/cross-sell opportunities, manage renewals, and collaborate internally to resolve customer needs and improve product value.