Support EMEA customers through structured engagement sessions, proactive outreach, and value-driven conversations. Use customer insights and usage data to identify risks and opportunities, coordinate with Sales, Renewals, and Support, manage customer assignments, document interactions, and translate feedback into product improvements. Help refine scalable customer success processes while driving adoption, retention, expansion, and learning outcomes.

Supports Turkish-speaking EMEA customers through structured engagement sessions, proactive outreach, and value-driven conversations. Identifies risks and opportunities using customer insights, analytics, and usage patterns; partners with Sales, Renewals, Support, and Product teams; manages customer assignments and documentation; translates feedback into product insights; and helps improve scalable customer success processes. The role focuses on customer retention, adoption, expansion, and learning outcomes.