Lead and coach a team of 7-8 international Customer Success Managers to drive retention, revenue, NPS, product adoption, and escalations. Partner cross-functionally with Sales, Onboarding, and Product, manage Salesforce workflows, support global time-zone coverage, and foster a high-performance, collaborative culture across multiple countries.

Partner with restaurant owners to implement Toast guest-facing modules, guide configuration and go-live prep, troubleshoot issues, raise technical requests, document deviations from best practices, share product knowledge, and manage multiple onboarding engagements to optimize guest and staff operations.