Provide German- and English-language product support for Klaviyo customers via email and live chat. Troubleshoot SaaS/product issues, document resolutions, escalate when needed, advise on non-technical e-commerce/marketing questions, and help improve workflows with AI-driven tools while meeting KPIs.

The Renewal Specialist at Klaviyo manages customer renewals, supports retention efforts, collaborates across teams, and ensures a seamless customer experience while identifying upsell opportunities.

Manage a portfolio of new customers through 30–90 day onboarding to achieve go-live and fast time-to-value. Create tailored onboarding plans, guide platform setup and integrations, provide proactive 1:1 technical and non-technical support, track milestones and health metrics, and partner with Sales, Support, and Product to resolve issues and drive adoption.