Provide proactive technical support and account advocacy for Premium Support customers across EMEA. Responsibilities include customer onboarding, platform training, health checks, technical issue resolution, escalations, knowledge sharing, renewal-risk mitigation, and expansion support. The role partners with internal technical and sales teams, serves customers from SOC staff to executives, and requires fluent English and Hebrew, Windows Server experience, cybersecurity knowledge, strong communication, and up to 25% travel.