Workplace Technologies Google Chromebox Coordinator

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewOur IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.
Job Description

The Workplace Technologies Google Chromebox Coordinator is responsible for managing our global footprint of Video Conferencing hardware (Chromeboxes). The Coordinator will project manage a multi-year effort to upgrade all Chromeboxes globally with new hardware, including inventory, asset tracking, installations, and support. In addition, they will be responsible for support of rooms that experience issues, both by proactively monitoring Chromebox outage alerts, and by responding to tickets when users report problems. They will be responsible for deploying resources to repair issues, tracking all incidents via our ticketing system, and reporting metrics. The ideal candidate will have experience managing projects, be aware of the latest Chromebox technologies, know how to provision and install Chromeboxes, and be able to troubleshoot and respond to all issues quickly.

Scope of Responsibilities / Expectations:

• Actively monitor Chromebox outage alerts in the Google Admin console and deploy global resources to proactively repair issues

• Personally support Chromebox hardware outages at on-site location (Krakow)

• Respond to tickets when users report problems with Chromeboxes via our ticketing tool

• Respond to all tickets in a timely and efficient manner

• Troubleshoot technical issues related to all AV hardware installed

• Document all resolutions to tickets in a clear and concise manner

• Manage the ticket lifecycle from intake to closure

• Report on ticket metrics, including average response time and resolution time

• Coordinate a multi-year effort to upgrade all Chromeboxes globally with new hardware

• Track inventory and asset management of all AV hardware, including Chromeboxes, deployed at each location

• Work with facilities to hire local AV vendors to do installations and maintenance of Chromeboxes.

• Stay up-to-date on the latest Chromebox technologies.

• Know how to provision and install Chromeboxes.

• Be able to troubleshoot and respond to all Chromebox issues quickly.

• Work closely with other members of the Workplace team to resolve complex issues

• Be able to work onsite to provide on call support and perform routine checks of the meeting room equipment.

• A thorough understanding of device administration is a plus

• Be familiar with Google Meet hardware and software

• Remotely update software/firmware in the administration console

• Collaborate with onsite IT and Facility resources to resolve issues in a timely manner.

• Knowledge of working with audio video conferencing equipment

Basic Requirements

• Bachelor's degree in Computer Science, Computer Engineering, or a related field.

• 2+ years of experience in a helpdesk or technical support role.

• Familiarity with video conferencing hardware, such as Google Chromeboxes, Microsoft TeamsRooms, or other similar platform

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Strong problem-solving and analytical skills.

• Ability to work under pressure and meet deadlines.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanNo

CompanyMotorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].