JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job Title: Workplace Experience Ambassador
Reporting To: Guest Service Ambassador Team Lead
Job Purpose: To manage the delivery of a specific FM function to meet agreed customer business requirements and to provide support to the Facilities Manager.
Key Accountabilities
Welcome clients and visitors to the office in a professional and courteous manner.
Signing in guests and preparing visitor passes for all external guests / clients
Directing them to their party or arranging for their party to collect them.
Manage all incoming calls in a professional and courteous manner and assigning them correctly.
Ensuring that the reception area is maintained in a clean and tidy condition at all times.
Ensuring that all details in the visitor’s record system are completed prior to the visitors being issued with temporary access cards / key.
Direct couriers and other postal deliveries to the correct area.
Miscellaneous orders such as Taxi’s, Flowers, milk, etc.
Log facilities work requests.
Assist staff with travel arrangements.
Completion of the Corporate and Local directory for use within the office; ensuring all details are issued to all staff
Helpdesk - Acting as the point of contact for Facilities Work Requests (if necessary).
General Administration e.g. stationary orders etc.
Working closely with the facilities team.
Deliver agreed levels of Customer Service
Ensure that visitors are updated regularly if there is a delay with their appointment.
To manage compliance with EH&S legislation in line with Client policy Ensuring Bomb Threat and other similar terrorist control measures, as dictated by corporate, are in place and operational.
Ensuring all cards which have not been returned or cards that are reported lost / broken / faulty or stolen are rendered void promptly
Take on ad hoc projects and tasks, as and when required.
Monitor alarms/faults in the building and act as first point of response (if necessary).
Any additional requests from Client or Line Manager.
Special Job Characteristics, Skills, Activates
Efficient, discrete, have good interpersonal skills and will demonstrate the ability multi task
Excellent phone manners and communication skills.
Ensuring the standard of dress is consistent with the job and in keeping with a professional environment.
Strong Computer skills.
Hard working, pro-active person who is capable of demonstrating initiative and good judgment.
Flexible in their approach to work and demonstrate a keen willingness to assist fellow colleagues.
Efficient & Capable of working on their own initiative.
Available to work outside normal working hours and on weekends as required. Minimum Qualifications
2 years’ experience in similar role.
Strong Customer Focus.
Minimum leaving cert qualification.
This is not an exhaustive list and there may be occasions when you are required to perform duties outside the scope of your job description.
This job description forms the basic requirements of your employment.
Location:
On-site –Dublin, IRLIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
