VP Regional Client Success Lead, EMEA

About us

At Fenergo, we’re not just building software—we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game.  

We’re more than a global leader in AI-powered client lifecycle management—we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.  

But we don’t stop there.  

At Fenergo, we believe in a world where financial institutions aren’t just compliant—they’re confident. Where technology doesn’t just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.  

Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.  

Join us and be part of a team that’s building smart solutions, solving real problems, and shaping the future—together.  

Overview of Role:  

As the Regional Client Success Lead for EMEA, you will be a key leader responsible for the success and growth of our entire client portfolio across the region and will build and lead a team of high-performing Client Success Partners. Reporting to the Global Head of Client Success, you will be accountable for driving product adoption, ensuring value realisation, and delivering on key commercial outcomes, including net revenue retention and churn prevention for the EMEA region.  

Main Responsibilities:  

• Lead, mentor, and scale the EMEA Client Success team, fostering a culture of proactive, data-driven, and value-focused client partnership.  

• Own the complete post-sales relationship and commercial outcomes (NRR, churn, adoption) for the entire portfolio of EMEA clients.  

• Serve as the executive sponsor for key client relationships in the region, engaging at a senior level to ensure strategic alignment and resolve critical escalations.  

• Implement and ensure consistent execution of the global Client Success methodology, including success planning, health checks, and strategic business reviews (QBRs).  

• Serve as the primary point of escalation for client issues in the region, orchestrating cross-functional teams to drive timely and effective resolutions.  

• Develop a deep understanding of your team's client portfolio, using data and insights to forecast risks and identify expansion opportunities.  

• Partner closely with regional Sales and Delivery leadership to ensure a seamless client journey, from pre-sales engagement through to implementation and long-term partnership.  

• Represent the voice of the EMEA customer base internally, channelling structured feedback to Product and other teams to influence the future direction of our solutions. 

Requirements: 

• Significant experience in a Customer Success, or a related client-facing leadership role within an enterprise B2B SaaS company.  

• A strong track record of owning and delivering against commercial targets, particularly Net Revenue Retention (NRR), and managing a multi-million-euro book of business.  

• Experience in the financial services technology sector, with a strong understanding of the business challenges and drivers for clients in the EMEA region.  

• Proven ability to lead, develop, and scale client-facing teams, with a passion for coaching and developing world-class talent.  

• Exceptional relationship management and communication skills, with the credibility to engage and build trust with senior executive stakeholders at large financial institutions.  

• A highly data-driven and analytical mindset, with experience using a Customer Success platform and data to manage a client portfolio.  

• Experience in coaching teams to baseline and track customer-relevant metrics and value.   

Nice to Have:  

• Direct domain expertise in Client Lifecycle Management (CLM), KYC, AML, or other financial crime compliance areas.  

• Experience working in a fast-paced, private equity-backed environment.  

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. We value people who are eager to learn and grow.  

Our promise to you  

We are striving to become global leaders across financial crime we operate in and as part of that we are a high-performing highly collaborative team that works cross-functionally to accommodate our client’s needs.   

• Collaboration: Working together to achieve our best 

• Outcomes: Drive Success in every engagement  

• Respect: A collective feeling of inclusion and belonging 

• Excellence: Continuously raising the bar 

What’s in it for you?  

(Ireland)

• Healthcare cover through the VHI 

• Company pension contribution  

• Life assurance/ Income protection 

• 23 days annual leave 

• 3 company closure days 

• Annual bonus opportunity 

• Work From Home set-up allowance 

• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management 

• Other competitive company benefits, such as flexible working hours, work from home policy, bike to work scheme, sports and social committee, weekly fitness and sports classes and much more 

• Buddy system for all new starters 

• Collaborative working environment 

• Extensive training programs, classroom and online, through ‘Fenergo University’ 

• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies 

• Defined training and role tracking to allow you see and assess your own career development and progress. 

• Active sports and social club 

• State of the art offices in the heart of Dublin’s Docklands with great facilities, canteen and games area 

Diversity, Equality, and Inclusivity 

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.