Vice President, Customer (IRE)

Who we are

At Origina, we are on a mission to change the software world.

We are the leading global independent software maintenance vendor for IBM, HCL, and VMware that Gartner™ consistently recognises as a forward-thinking alternative to traditional software mega vendors.

At Origina, our values of Trust, Fairness, Relationships, and Opportunities are the pillars of our competitive strength and the foundation of our culture. These principles reflect our beliefs about what is most important and guide us on our exciting and unwavering high-growth journey.

We believe in freedom of choice in the world of software and are a leader in the Right to Repair movement, both in the U.S and in Europe. As strategic partners, we help our customers protect the security and stability of their software, extend its longevity and lifecycle, and enhance its performance and functionality.

At Origina, we are proud of our unique and engaging culture. For two years running, we have been certified and recognised as a Great Place to Work™ for both our home office in Dublin and in our American headquarters in Plano, Texas. We have also been named as one of Ireland's best small workplaces and best workplaces in tech.

Visit origina.com to learn more.

The Role

We’re looking for a commercially-minded and customer-obsessed Vice President of Customer to join our senior leadership team. This is a high-impact, cross-functional leadership role responsible for shaping our customer journey for 'Rest of World', expanding existing relationships, and ensuring world-class service delivery.

What You'll Bring

Customer Growth & Account Management

• Drive Net Revenue Retention (NRR) from 0.92 to 1.1+ through strategic account growth initiatives.
• Build and lead a high-performing Customer Growth team focused on renewals, upsells, win-backs, and pricing strategies.
• Implement scalable playbooks, account plans, and performance metrics aligned to revenue and customer value.
• Partner with Sales to ensure a seamless acquisition-to-growth journey.
• Use data and customer feedback to anticipate needs, prevent churn, and guide product-market fit.

Operational Excellence

• Design and implement scalable operating models for all customer functions.
• Leverage analytics to track performance, improve processes, and enhance customer experience.
• Create a feedback-driven culture of excellence, where performance and innovation thrive.

Strategic Leadership

• Be a key voice in shaping company strategy and aligning customer operations with broader business goals.
• Foster a high-performing, revenue-aligned team culture across all post-sales functions.
• Inspire, mentor, and develop future leaders who embody a customer-first, growth-oriented mindset.

About You

• Experience: 10+ years in senior customer operations, success, or account management roles in B2B SaaS or tech environments.
• Results: Proven record of increasing NRR, scaling customer-facing teams, and delivering commercial impact.
• Expertise: Deep knowledge of technical support, account growth, and customer lifecycle strategies.
• Leadership: Ability to lead global, cross-functional teams in high-growth, fast-paced settings.
• Influence: Strong stakeholder management and executive presence; comfortable engaging at C-level.
• Execution: Comfortable navigating ambiguity, moving quickly from insight to action.
• Customer-Centric Thinking – Champions customer outcomes and builds loyalty.
• Commercial Acumen – Drives growth through insight-led decision-making and smart risk-taking.
• Strategic Leadership – Aligns customer strategy with overall business vision.
• Operational Rigour – Implements scalable, efficient systems to support growth.
• Data-Driven – Uses analytics to drive decisions, spot trends, and measure success.
• Change Leadership – Energises teams during transformation and rapid scaling.
• Collaboration & Influence – Partners effectively across departments and geographies.

What we offer

• Competitive compensation that rewards achievement
• Hybrid, flexible working model
• Family Health, Dental & Vision Insurance from day 1
• Life insurance & Income Protection
• 23 days Annual Leave plus 2 company days with additional days earned based on your tenure
• Generous Maternity & Paternity leave policies
• 6% Pension match
• €200 annual wellness benefits
• €1,000 professional development benefit
• Flexibility of working remotely from anywhere for up to 4 weeks per year
• A dedicated Volunteer Day to give back to your community and support meaningful causes
• Employee Assistance Programme
• An inclusive environment with regular events organised by Engagement, and Diversity Committees 

Don't worry if you don't meet ALL the requirements, if you feel you would be a great fit for this role, we would love to hear from you! At Origina, the most important ingredient for us is our culture fit and recognising those that want to live our high-performance values of Fairness, Trust, Relationships, and Opportunities.

Origina is an equal opportunity employer, and we’re proud of our ongoing efforts to foster inclusion in the workplace. Individuals seeking employment at Origina are considered without regard to race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Origina may collect your personal data for recruiting, global organisation planning, and related purposes. Origina's Candidate Privacy Notice explains what personal information Origina may process, where Origina may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Origina’s use of your personal information.