As a UX Researcher on the Consumer digital team, you will work closely with designers, product managers and other stakeholders to create and refine digital experiences that improve the lives of our users. Using mixed-methods research, you’ll support teams by bringing clarity to ambiguity with user insights throughout the product development process, from early-stage discovery to launch and evaluation. The role is essential in delivering seamless and intuitive user experiences that are grounded in user needs
What the role entails
Product Team Influence
Develop research plans with clear objectives, participant screeners, moderator guides, recruiting strategies, and timelines
Share research findings with product, design, and executive teams in ways that support decisions
Provide regular project updates, including status, blockers, and open questions
Recommend appropriate research methods and tools based on stakeholder goals
Work with Product Managers to forecast and prioritize research needs
Organizational Influence
Join cross-functional initiatives, representing the user voice and helping to drive continuous improvement
Build user empathy across the organization through readouts and direct feedback
UXR Influence
Stay current on industry trends and best practices in UX research
What you bring to the role
Empathy and User Advocacy
You center users in your work. You understand their experiences, emotions, and motivations, and you make sure others understand them too. You use interviews, surveys, and usability tests to uncover what matters most.
Analytical Thinking
· You are confident in both qualitative and quantitative methods and know when to use each. You turn findings into clear, actionable insights that guide decisions.
Communication and Collaboration
· You present insights in a clear and engaging way. You work closely with cross-functional teams to make sure research findings lead to meaningful improvements.
Technical Proficiency
· You know how to select and use research tools to manage studies, analyze data, and communicate results. You apply these tools effectively in your day-to-day work.
Creativity
· You try new approaches when needed and adapt your communication for different audiences. You help your team explore fresh ways to apply research in their work.
Basic Qualifications
3-5 years of UX research experience, ideally in health tech or regulated industries
Comfortable conducting research in a fast-paced, cross-functional environment
Portfolio that shows past research work and deliverables
Experience with tools such as UserZoom, UserTesting, Qualtrics, Confluence, and Miro
Strong communication and collaboration skills
Degree in Human-Computer Interaction, Psychology, Anthropology, or a related field
Willingness and ability to travel within the US and internationally
Preferred Qualifications
Experience working in healthcare or medical devices
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
