The role holder will be responsible for the daily supervision of the Transfer Agency Juniors providing an efficient and responsive service to all clients/investors, whilst ensuring full compliance with internal controls and procedures. They will act as a point of escalation for juniors on technical and client queries.
Job Description
Principal Accountabilities
Day to day supervision of the Transfer Agency daily, weekly and monthly deliverables
Responsible for monitoring and tracking team activity against all shared mailboxes and assisting the team with queries.
Identify key priorities within the team on a daily basis and assign appropriately to ensure delivery of all tasks.
Actively manage day to day relationship with the clients, escalating issues to their Manager when required.
Closely liaising with the AML team reviewing and monitoring anti money laundering documentation in line with policies and procedures.
Ensure all incoming and outgoing investor cash monies are reconciled and verified against the investor documents for source of funds.
Participate on weekly client calls and provide updates on key focus areas (Upcoming activity planning, Investor cash related updates and projects)
Understand the nuances of Private Markets and the reporting required – Investor Closes, Distributions and Capital Calls.
Day to day performance management of the team, one to one meetings and annual performance cycle ensuring development and review of staff against goals.
Act as a point of escalation for the team for technical and client queries providing an efficient and swift service to Investors.
Foster and act as a role model to build risk awareness within the team.
Proactively seek greater productivities in the team through process improvements & automation where applicable.
Have knowledge of all systems required to lead a Private Markets Transfer Agency team (ISS, Investran, Investor Portal, MYSS and AIS My View).
Participate in department wide training efforts – draft and deliver training course and facilitate ‘on the job’ training.
Context of the role
The Senior Associate will take on a review function – trade, cash, EOD, reporting checklists and online e-checklists.
The Senior Associate has full accountability for the reviews it completes on work done by the A1’s & A2’s.
Relationships
Subordinates – Engage in one to one meetings with direct reports, coaching team members, point of escalation
Superiors – provide direct support for managers and regular status updates to managers.
External – Build client and investor relationship ensuring client deliverables are met.
Knowledge and Experience
Third level qualification and/or 2 years level experience in financial services industry
Client Service experience preferred
Private Markets knowledge preferred.
Experience in working to tight deadlines, with an ability to multi task and to work calmly under pressure.
Why you should join us
Generous holiday entitlements, including additional Birthday Day Off and Paid Volunteer Days
Supportive and encouraged hybrid work-life balance
Expansive inclusion, diversity and equity programme
Private medical insurance, health screenings, flu vaccinations and eye testing
Employee wellbeing and mental health support programme
Parental and caretaker support
Attractive pension plan
Life assurance and long-term disability support
Multiple local community volunteering opportunities
Profit sharing scheme
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
Read our CEO Statement
.png)
