The role holder will be responsible for the daily supervision of the Transfer Agency A1’s and A2’s providing an efficient and responsive service to all clients/investors, whilst ensuring full compliance with internal controls and procedures. They will act as a point of escalation for A1’s and A2’s on technical and client queries.
Job Description
Principal Accountabilities
· Day to day supervision of the Transfer Agency A1’s and A2’s ensuring daily, weekly and monthly deliverables are met in accordance with internal controls.
· Review cash, end of day and sign off on checklist to ensure full reconciliation of all cash accounts.
· Review of the ‘Dealing Date Report’ to ensure all trades are accurately booked in ISS.
· Responsible for monitoring and tracking team activity against all shared mailboxes and assisting the team with queries.
· Identify key priorities within the team on a daily basis and assign appropriately to ensure delivery of all tasks.
· Actively manage day to day relationship with the clients, escalating issues to their Manager when required.
· Closely liaising with the AML team reviewing and monitoring anti money laundering documentation in line with policies and procedures.
· Day to day performance management of the team, one to one meetings and annual performance cycle ensuring development and review of staff against goals.
· Actively partake in the recruitment process to effectively resource team.
· Act as a point of escalation for the team for technical and client queries providing an efficient and swift service to Investors.
· Foster and act as a role model to build risk awareness within the team.
· Proactively seek greater productivities in the team through process improvements & automation where applicable.
· Participate in department wide training efforts – draft and deliver training course and facilitate ‘on the job’ training.
Context of the role
· The Senior Associate will take on a review function – trade, cash, EOD, reporting checklists and online e-checklists.
· Performance Reviews – this role involves having direct reports and supervisory responsibility which is a significant change from the A2 role.
· Change in regulatory environments brings additional client reporting and requests for information.
· Greater awareness of the risk environment.
· The Senior Associate has full accountability for the reviews it completes on work done by the A1’s & A2’s.
Relationships
· Subordinates – Engage in one to one meetings with direct reports, coaching team members, point of escalation, PPR process.
· Superiors – provide direct support for managers and regular status updates to managers.
· External – Build client and investor relationship ensuring client deliverables are met.
· Internal – build on internal relationship with TA team, actively participate in team meetings. Also required to build relationships with other departments e.g. NAV & AML to ensure effective client service.
Knowledge and Experience
· Degree in Finance and/or Business Related area (minimum 2.2) or relevant working experience.
- Broad and in-depth understanding of the specific Transfer Agency offerings within the Private Equity / Hedge fund service line
· Fund Administration experience (preferable Hedge Transfer Agency) with some supervisory experience.
· Proficient in Microsoft Office applications in particular Excel.
· Good working knowledge of AML policies and procedures.
· Experience in working to tight deadlines, with an ability to multi task and to work calmly under pressure.
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