Purpose Of Role:
This is a strategic role, responsible for ensuring overall goals are met, and the successful candidate will be the driving force behind ensuring that the operational infrastructure in place is in line with strategy. They will be responsible for developing and maintaining a strong control environment and ensuring policies and procedures are followed. They will also provide leadership and strong management to their teams and the necessary oversight and support to their AVPs and Managers in the areas of client relationship, regulatory and risk control, change management etc. They will provide technical and operational leadership to the department managers ensuring teams follow policies and procedures, are organised, efficient and provide best service to our internal stakeholders and our clients.
Specific Duties:
- Management and development of strong client relationships, strongly representing TA and the Company to clients.
- Responsible for ensuring the day to day TA service delivery for clients is consistently met and exceeded. Liaise with the client on development initiatives.
- Handle or resolve complex operational and customers complaints that are referred by managers.
- Accountable for the controls within the teams - ensuring that there is a focus on the control environment within the team.
- Drive the development and implementation of appropriate procedures to meet internal controls, external compliance and regulatory requirements.
- Regular liaisons with the senior management team, providing departmental feedback on team, processes, client information, ensuring clear and transparent communication within the wider TA department.
- Contribute to operational, client, risk audit and regulatory meetings as required.
- Be actively aware and partake in departmental projects to help drive the continuous improvements and efficiencies within the TA department.
- Ensure regular meetings with managers, promote regular one to one meetings within the team and offer developmental opportunities for direct reports.
- Responsible for ensuring team representation on group State Street programmes e.g. Global Inclusion etc.
- Full participation in the recruitment and selection of resources for the team, ensuring effective utilisation, whilst ensuring opportunities are identified in the team for flex arrangement if required.
PERSON SPECIFICATION
Specific Qualifications/ Skills:
- Highly numerate
- IT Literate
Level Of Education:
- Degree in Accounting or Finance or Business related area
Previous Level Of Experience:
- 4 + Experience in Investor Service / Transfer Agency preferred.
Skills
- Strong verbal and written communication skills
- Excellent administrative, organizational and business support skills, with the ability to multi-task and to work calmly under pressure
- Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
- Possess excellent organizational, planning and co-ordination skills
- Very good English
- Strong analytical skills
- Ability to perform effectively within strict client deadlines
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