Trading Support Specialist

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As a Trading Support Specialist, you'll support our Trading Team by responding to customer inquiries through email, ensuring high service standards for our players while maintaining smooth sports betting operations across all markets. In this role, you'll support all aspects of the trading process while collaborating across multiple teams to ensure seamless day-to-day operations. You'll also follow up with customers to ensure satisfaction and escalate complaints when necessary to maintain an exceptional customer experience
What You'll Do

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Provide responsive email support to customers, maintaining high service standards.
• Escalate customer complaints through the appropriate internal channels to ensure timely and customer-centric resolution.
• Organize and maintain data to ensure ongoing security and usability of key systems.
• Support all aspects of the trading process, from trading and settlement to manual adjustments, while collaborating with multiple teams and departments to ensure efficient operations.

What You'll Bring

• Bachelor's degree in a relevant field or equivalent professional experience.
• Deep knowledge and passion for sports, with a strong understanding of the sports betting industry.
• Ability to think quickly and work efficiently under tight time constraints.
• Strong proficiency in both spoken and written English.
• Detail-oriented with a strong desire to learn and grow in a dynamic environment.
• Full-time, in-office role with a commitment to on-site presence with a willingness to work night shifts on occasion.

Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.