At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.
We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.
Job DescriptionTrade and Client Services Representative
Our Global Custody business within Investment Services comprises of Custody, Trade Services, Cash Processing, FX, Asset Servicing, Client Services and Settlements teams. We are currently looking to hire a Client Services Representative into our Trades Team. The role is dynamic and fast-paced and provides great exposure, dealing with 90+ Global and US Domestic markets.
Key Responsibilities:
- Manage a high level of customer expectations with both internal and external clients, while monitoring and processing daily trade activity consistent with U.S. Bank policies.
- Responsible for operational support and processing for various types of security trades including alternative investments, foreign and/or domestic debt and equity securities, derivatives, foreign currency, and mutual funds. Researches failed trades to ensure timely delivery or receipt of trade.
- Supports internal operational teams with knowledge of trade activity, failed trades, and overdraft situations.
- Follows strict internal guidelines to mitigate processing errors, and trade order errors as these may result in a monetary risk and/or reputation risk to the bank.
Basic Qualifications:
- Five to seven years of related industry or function experience
- Preferred Skills/Experience:
- Thorough knowledge of trust and securities operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
- Ability to perform multiple tasks concurrently and meet established deadlines in a dynamic work environment
- Strong analytical, problem-solving, decision-making, and organizational skills
- Strong customer service skills, interpersonal, verbal and written communication skills
- Must be able to work in a team environment
- Thorough understanding of regulatory and accounting principles which directly affect Wealth Management & Securities Services business lines and clients
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Accessibility
We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.
Total Rewards
U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.
We offer a market-competitive compensation package that includes:
Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
Employee recognition programs that celebrate achievements and milestones for all.
We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.
We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.
Closing Date
Posting may be closed earlier due to high volume of applicants.
We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.
