Technology Outsourcing Business Analyst

Job Description
Join our team as a Solutions Analyst II and be at the forefront of driving technical innovation and strategic business solutions. Your role will be key to transforming complex challenges into efficient, tailored solutions, fostering both personal and professional growth.
As a Solutions Analyst II within the team, you will play a pivotal role in bridging the gap between product owners, business, operations, and software developers by leveraging your technical and analytical reasoning skills. You will elicit and document business and data flow requirements, translating them into well-structured and technically feasible solutions. Your adaptability and ability to lead through change will be crucial in ambiguous situations and in effectively handling dependencies. With a strong foundation in data analytics, you will be instrumental in developing innovative architecture designs and operating systems. Your excellent verbal and written communication skills will ensure clear and compelling exchanges with diverse stakeholders, fostering collaboration and promoting the success of the company's projects and programs.
Job responsibilities

• Experience working as part of a regional, cross-functional team and working with all levels
• Project management, communication, stakeholder management, negotiating and influencing experience with a track record of achieving engagement and delivery from cross-functional stakeholders
• Contribute and participate in internal and external audits as well as regulatory reviews
• Ensure IT service provider compliance with laws and regulations
• Coordinate the management and monitoring of supplier performance for both internal and external technology service engagements.
• Identify and raise risks associated with technology outsourcing and create / manage / monitor action plans to address those risks through to completion
• Work with key stakeholders to ensure appropriate processes, roles and SLA's are in place to manage and govern the IT environment and its daily operations
• Develop and report the appropriate and relevant management information (KRIs/KPIs) for IT outsourcing to the Legal Entity as and when is required
• Prioritise and deliver timely, high quality risk based reporting which has a solid data and evidence based foundation
• Partner with relevant Global, Regional and Legal Entity teams m to maintain efficient and effective control environments for outsourced technology services
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in solutions analysis, with a focus on eliciting and documenting business and data flow requirements
• Demonstrated proficiency in data fluency, including experience with data extraction, interpretation, and making data-informed decisions
• Developing technical fluency in relevant platforms, software tools, and technologies, with a curiosity to continuously expand technical knowledge
• Experience in data visualization and analytics, including understanding of vendor products and managing vendor relations
• Strong written communication skills, with a proven ability to effectively translate complex information for diverse stakeholder audiences
• Knowledge and understanding of Local regulation including all relevant BaFin and EBA guidelines

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.