Docs Lead

We’re building the best platform for authoring, publishing, and maintaining world-class docs. Close to 40,000 sign-ups per month, over 100k Monthly Active Users, used by 2M+ people and thousands of teams like Zoom, FedEx, Nvidia, Snyk, and Google. We’re profitable, backed by P9 Capital, Notion Capital, and Fly VC, and our amazing team is spread across 15 countries in North America, Europe, and Asia.

We’re looking for a Docs Lead to craft beautiful docs and advocate for best-in-class writing practices, showcasing the full potential of GitBook. This role also includes working directly with customers to help elevate and improve their own documentation

You'll own our entire documentation experience: from writing and structuring content to ensuring technical accuracy, visual consistency and top notch user experience.

• Own and elevate our documentation - not just maintaining it, but making it a best-in-class example that showcases what's possible with modern documentation

• Shape GitBook's vision for the future of docs - contribute to product direction by bringing forward-thinking ideas about how documentation should evolve

• Collaborate with Product, Engineering and Design to clarify technical concepts, maintain consistency and keep our docs up-to-date

• Continuously refine content and structure to improve usability and streamline user flows for support and conversion

• Be a docs advisor to our customers when needed - join enterprise sales calls and customer conversations to provide strategic guidance on documentation structure and best practices

• You'll be our voice in the documentation space - representing GitBook's vision for the future of technical documentation at conferences, with customers, and across the industry

• This isn't just writing docs - you'll help shape how 100,000+ technical writers approach their craft through the product we build

• First hire means big impact - you'll define our documentation strategy and standards from the ground up with complete creative freedom

• Have strong opinions about where documentation is headed

• Are energized by the meta challenge: documenting a documentation platform and setting the standard for the entire industry

• Have proven experience building and maintaining documentation

• Are comfortable working with Git-based workflows

• Communicate complex technical ideas in a simple, approachable way

• Have excellent written and verbal communication skills in English

Don’t meet every requirement? Apply anyway. We've seen amazing candidates hesitate because they don’t tick every box. If this role excites you and you bring a strong perspective on documentation’s future, we want to hear from you — diverse experiences often make the strongest hires.

👥 Join GitBook at a pivotal time as we evolve our product and team. This is a chance to shape our product, craft, and culture.