Technical Training Specialist

Hybrid role- 2-3 days a week onsite

Job Summary:

This role works closely with the assigned business area(s) to drive the technical training process, implement training solutions, and triage training needs by consulting and coaching business leaders and process owners. As a member of the technical training team, you will work with the business to facilitate the planning and implementation of training, identify trends, assess needs, generate/distribute metrics, maintain procedures, monitor effectiveness, enable process improvement, and support NC/CAPA activities for training compliance. This role may also periodically conduct live training for managers, process owners, and SME trainers.

Essential Duties & Responsibilities:

• Partner with managers, process owners and subject matter experts to assess training needs for their functional area(s) of responsibility; assist in translating needs into training requirements/solutions.
• Provide training process and training system knowledge to the business.
• Complete training workflow tasks within the Change Control process to ensure accurate training is being planned and assigned in the LMS when new or revised documents are released.
• Partner with various functional groups (e.g., Manufacturing, Quality, Regulatory, Compliance, HR, etc.) to incorporate functional-based training programs into the role-based curriculums, as appropriate.
• Develop and lead processes to ensure accurate role-based training is assigned and evaluated periodically.
• Empower managers and process owners on their responsibilities within the training process, provide tools and resources to enable and sustain their success.
• Support, or own, actions for NC/CAPAs related to training outcomes or the training process.
• Communicate system issues affecting the business’ ability to conduct and/or document training to drive awareness and timely resolution.
• Ensure processes remain in compliance with regulatory standards and quality requirements.
• Participate in Communities of Practice or tactic teams to share training expertise that drives continual improvement of Stryker training performance and practices. 
• Lead, plan, evaluate, investigate, or recommend systemic improvements to the training system.
• Liaise with the Global LMS Shared Service (GLSS) Team and monitor GLSS transactional activity to ensure business SLA’s are being met; implement solutions for business needs and facilitate SLA improvement.
• Collect and present on training performance metrics to leadership during periodic meetings and forums (e.g., Quality Systems Management Review).
• Generate and distribute training metrics/Key Performance Indicators (KPIs), monitor progress and take timely action to address adverse trends and deviations.
• Represent Technical Training processes during regulatory body audits/inspections and support requests for training records and/or evidence for qualification.

What you will need::

• Level 8 Degree
• At least 2 years of experience working in a highly regulated quality/compliance environment.