About Us At Sherweb, we simplify the cloud for IT professionals — so they can focus on what matters most: their customers. We're a fast-growing, values-driven company built on passion, teamwork, and integrity. Learn more: www.sherweb.com/about
The Role We're looking for a Technical Support Advisor to join our team and deliver exceptional support to our partners. You'll be a go-to expert for Microsoft 365 and Azure, helping customers resolve issues and get the most from our services.
What You'll Do
- Provide technical support via phone, email, and chat
- Diagnose and resolve issues related to Microsoft 365 and Azure
- Guide customers through service configurations
- Document issues accurately in our ticketing system
- Mentor Level 2 advisors and share knowledge across the team
- Contribute to projects and occasional training sessions
What We're Looking For
- College diploma (or equivalent) in IT or Computer Science
- 1–3 years in technical support and customer service
- Strong working knowledge of Microsoft 365
- Excellent written and spoken English
- IT certifications are a plus
- Able to work from the office 3 days per week (Dublin 12)
What's In It For You
- Competitive base salary with annual performance reviews
- Flexible benefits plan and savings fund options
- Vacation time that reflects your experience, plus mobile days and holidays
- Real career growth with structured training and clear progression
- Close-knit, inclusive team with open-door management
- State-of-the-art tools and a results-oriented culture that rewards initiative
#LI-JM1
#LI-Hybrid
Thank you for considering this opportunity. Funded.club Senior Recruiters partner exclusively with Startups and are in direct communication with hiring managers and founding team members.
Your application will be fully reviewed by a dedicated recruiter who will respond based on the matching of your experience and qualifications.
.png)
