Technical Support Engineer (Autodesk InfoAsset)

Technical Support Engineer (Autodesk InfoAsset Manager software)

EMEA region

Position overview

We are looking for a specialist with experience in our InfoAsset suite of products, including InfoAsset Manager or InfoAsset Planner to join our Customer Success team. This is an exciting opportunity to join a global market-leading software company within the civil and environmental engineering field.

Experience of scripting, particularly in Ruby or Python, would be a significant advantage.

Your work will involve assisting customers in the use of the software, so you will be routinely discussing how they should collect, store, manage and present their data.

All support staff are currently working from home, although you do have the option of being based in any Autodesk European office.

Responsibilities

• Technical Customer Support: Provide support for Autodesk products, by phone, email or web demonstration. Take ownership of enquiries and ensure that they are dealt with in a timely and professional manner. Consult with colleagues within the Customer Success team and in other departments as necessary. For this you will require a comprehensive knowledge of the software, but also an excellent understanding of the application of the software in real world projects. You will be liaising with our development team to ensure that the needs of customer are met in scheduled software releases. On-the-job training will be provided by senior members of the team to fill gaps in knowledge.
• Content Creation: We increasing promote the use of ‘self-serve’ amongst our customers, meaning that they expect a comprehensive suite of videos and written articles which they can access to answer most of their questions. You will be responsible for producing and maintaining this catalogue of material.
• Enhanced Project Support: We partner with many of our customers to assist them in completing what are often very complex projects. These ‘advisory services’ can take many forms, so a flexible approach is required. A common theme is the use of scripting, so you should be familiar with Github and in editing scripts.

Minimum Qualifications

• Degree in an engineering or science related discipline

• Experience of the water and drainage industries

• An enthusiasm for working with IT infrastructure

• Excellent communication skills including fluent spoken and written English

• Strong presentation skills including the ability to think on your feet

• An ability to work with minimum supervision and to meet tight deadlines

#LI-IS1

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).