Your Opportunity:
As a Technical Success Manager I (TSM) at New Relic, you will be responsible for fostering technical relationships with customers, serving as their technical advocate, and scaling coverage for our Mid-Market segment. Your role is pivotal in facilitating customer adoption and realising platform value through focused engagement, collaboration, and education.
What You'll Do:
Customer Adoption:
- Drive the technical onboarding process: Guide customers through the integration of New Relic into their environments utilising cloud technologies (AWS, Azure, Google Cloud Platform), ensuring they can achieve committed consumption levels independently.
- Conduct training sessions: Empower users by teaching them how New Relic can optimise their application and infrastructure performance across native/multi-cloud setups, using your coding skills to develop educational resources and demonstrations.
Activity Management & Relationship Building:
- Aid in executing Mutual Activity Plans: Provide strategic insights into observability tools and cloud operations to actively monitor progress, helping customers identify growth opportunities and learn to drive progress themselves.
- Alignment with technical stakeholders: Employ your interpersonal and communication skills to understand customer goals, ensuring New Relic adoption aligns with their business initiatives and supports them in utilising the platform efficiently.
Value Communication & Updates:
- Assist in developing business cases: Teach customers how to leverage New Relic’s data capabilities to quantify solution impacts, assisting them in creating regular reports that demonstrate ROI and advocate for platform expansion.
- Keep users updated: Inform and train users on New Relic’s latest features, reinforcing ongoing proficiency so they are equipped to continuously adapt and utilise the platform’s offerings.
This Role Requires:
Technical Knowledge:
- Working knowledge of Kubernetes and cloud platforms (AWS, Azure, or Google Cloud Platform) is essential for guiding customers in deploying and managing their applications.
- Familiarity with programming languages like Java, PHP, .NET, Ruby, Node.js, Python, or SQL scripting is beneficial for teaching integration and optimisation techniques.
Experience & Communication Skills:
- Experience in customer-facing roles within the SaaS or tech sectors, with an emphasis on clear communication and the ability to educate and empower customers.
Solution-Oriented & Collaborative Approach:
- Proactive attitude toward problem-solving and customer success.
- Ability to collaborate across teams; proficiency in a European language is advantageous for EMEA customer collaboration.
Please note, visa sponsorship is not available for this role.
#LI-JJ2 #LI-Hybrid
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
