Your Opportunity:
As a Technical Success Manager II (TSM) at New Relic, you will lead technical relationships with customers, serving as their trusted advisor and advocate. Your role is pivotal in driving customer success, optimising platform adoption, and spearheading initiatives to maximise business value.
What You'll Do:
Customer Adoption:
- Lead technical onboarding processes: Architect and oversee complex integrations of New Relic into large-scale, multi-cloud environments, ensuring seamless adoption and maximum value realisation.
- Facilitate advanced training sessions: Develop and deliver in-depth training programs that empower users with advanced optimisation techniques and application insights.
Activity Management & Relationship Building:
- Strategise and execute Mutual Activity Plans: Drive strategic customer engagement, identify innovative growth opportunities, and offer foresight into leveraging observability tools.
- Engage with senior technical stakeholders: Cultivate deep relationships and align New Relic’s offerings with intricate business initiatives, driving platform expansion and organisational success.
Value Communication & Updates:
- Spearhead business case development: Utilise New Relic’s advanced data capabilities to craft compelling ROI narratives and drive strategic platform expansion decisions.
- Ensure continuous stakeholder proficiency: Lead updates on new features, ensuring stakeholders are equipped with cutting-edge tool knowledge for sustained success.
This Role Requires:
Advanced Technical Expertise:
- Extensive experience with Kubernetes and multi-cloud platforms (AWS, Azure, Google Cloud Platform) and proficiency in advanced observability tactics.
- Mastery of numerous programming languages, enabling sophisticated integration and optimisation strategies.
Leadership & Strategic Communication:
- Proven track record in senior customer-facing roles within SaaS or tech sectors.
- Exceptional ability to build influential relationships and communicate complex concepts with clarity.
Visionary & Collaborative Approach:
- Strategic problem-solving mindset and proactive leadership in driving customer success.
- Ability to lead cross-team collaboration; proficiency in a European language is advantageous for EMEA engagement.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
