Technical Program Manager, Payments

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we’re building the future of online marketplaces –together.

From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

We are looking for a strong Technical Program Manager who will work with various Engineering teams to scale our observability, reliability, and on-call capabilities to help with incident management and stability efforts. You will play a key role in enhancing Whatnot’s stability and overall execution model.

• Drive the engineering roadmap, strategy and execution of critical functional initiatives.

• Define requirements & technical roadmap with engineering, product, and cross functional teams to launch and unlock programs lightning speed.

• Clearly communicate roadmap, progress, and insights to key teams and stakeholders.

• Do whatever it takes to ensure the engineering team is operating effectively, unblock them and make sure they can move at a rapid pace.

• Take ownership of any major blocker to the company’s success.

• Drive strategic initiatives across the company as needed.

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

As our next Technical Program Manager you should have 5+ years of relevant experience, plus:

• Bachelor's degree in Engineering, Computer Science or related technical field.

• Experience leading complex, multi-disciplinary, and highly visible technical and operational initiatives across the company.

• Ability to thrive in ambiguous environments, identify trade-offs, and make decisions with limited information in high-pressure situations.

• Proven ability to develop sound research methodologies and collect, synthesize, analyze, and interpret data.

• Experienced in design, and hypothesis driven product development.

• Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment.

• Startup experience at a high-growth company.

• Experience in the payments domain is a plus

For Full-Time (Salary) US-based applicants: $190,000/year to $250,000/year + benefits + stock options

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity in the form of stock options.

• Generous Holiday and Time off Policy

• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

  • Home office setup allowance

  • Monthly allowance for cell phone and internet

• Care benefits

  • Monthly allowance for wellness

  • Annual allowance towards Childcare

  • Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

• Monthly allowance to dogfood the app

  • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

• Parental Leave

  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.