Technical Program Manager, Incident Operations

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

We are looking for a Technical Program Manager to support and scale our incidents program globally. This role will partner with technical and non-technical teams across Anthropic, working to build strong foundations and processes around how Anthropic responds to novel issues. This role will also be a part of our incident management on-call, directly supporting response to urgent issues across the organization. Strong candidates will have experience operating independently in rapid-growth environments, and be excited about supporting others in doing their best work during challenging times.

Responsibilities:

• Enable the continued growth of Anthropic’s incident program by owning key areas
• Act as an on-call incident commander, and first point of escalation, during incidents of varying levels of severity
• Ensure our internal and external communications during incidents meet Anthropic’s commitments to safety and transparency
• Collaborate with teams across Anthropic to manage policies and procedures that drive our incident response program
• Foster a culture of blameless learning from incidents, supporting incident reviews and identifying critical remediations

 You may be a good fit if you:

• Have at least 3 years of experience working as an incident manager in a technology company, preferably in a high-growth environment
• Are comfortable participating in regular on-call responsibilities as part of a small team
• Have a demonstrated ability to troubleshoot complex issues
• Have a knack for identifying and implementing efficient processes and policies
• Excel as a member of cross-functional teams building frontier technologies and want to develop a deep understanding of our technical teams and what we are building
• Have excellent project management, analytical, and problem-solving skills
• Have strong communication skills especially when working with technical stakeholders
• Thrive in working independently in fast-paced, high-volume, ambiguous environments 
• Have a passion for navigating complex situations with an eye on customer experience

Strong candidates may also have some of the following:

• Past experience as an incident manager or similar technical role
• Past experience building a centralized incident management function

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.