Technical Implementation Manager

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

Workday's newest product HiredScore provides deeply integrated AI solutions to our customers recruiting, sourcing, DE&I, and talent management teams. We focus on supercharging our clients' existing tech stack rather than adding and/or replacing. Core AI products include compliance and bias-free candidate scoring for active applicants and automated sourcing of passive candidates from existing ATS, CRM, HCM, VMS and other internal systems.
Our team promotes Workday’s core values (https://www.workday.com/en-gb/company/about-workday/core-values.html) with ‘Employees’ being the first of them! This is why we offer remote working schedules aligned to our 'Flex' model, empower you to follow your desired career path & achieve professional and personal goals. We encourage work-life balance and wellbeing and are proud to champion equal opportunities for everyone. We are you willing to drive our customers to success in a fast-paced environment, achieving the transformation they are looking for?

About the Role

The Technical Implementation Manager is the main contact point for the customer in the pre-launch period and will be responsible for the overall project implementation while ensuring scope, quality, timelines, and project metrics are met. This role will serve as HiredScore's solution consultant, bridging between the development team, product team, and client during the project implementation period. We ensure that the client will be able to extract the greatest value from the product post-launch and ensure commitments are delivered on time.

You will gain experience working, partnering and collaborating with diverse customers such as HiredScore’s executive team, R&D, product, professional services teams, customer success teams, and our client’s senior leadership.

You will create and lead day-to-day project plans; supervise and review progress and timelines and adjust as needed. As well as identify, track, and resolve issues to ensure meeting commitments and project success

Other responsibilities include:

• Tracking and communicating project status, risks, issues, decisions, and actions to internal and external collaborators

• Demonstrating strong project leadership skills and analytical competence to overcome challenges and drive project success

• Understanding customer needs and challenges, offering valuable and viable solutions to meet their requirements

• Configuring HiredScore's product in client environment as per Statement of Work and project implementation plan

• Building & maintaining relationships through communication with U.S. based clients and all collaborators to guarantee satisfaction with the project's delivery

• Communicating to the client any maintenance needs of the new implementation for a defined period post-launch.

• Maintaining detailed documentation of key tasks, achievements, and client interactions for comprehensive project monitoring and review

• Working with the client Success teams and Support to transition the account from the implementation phase to the launch, training, and adoption phase, ensuring a smooth handover

• Seeing opportunities for further business & product development, or potential risks that could impede or slow progress of implementation, and notifying key collaborators when needed

About You

Basic Qualifications

• At least 4+ years experience in a Technical or Project Implementation Management role with hands on configuration experience

• At least 3 years experience technical configuration of using XML or YML files or Self Service tools

• 2 years of experience implementing SaaS. Working on large scale software delivery projects

• At least 2 years experience working with external client-facing enterprise products

• Previous experience working with configuration tools and able to fulfil technical tasks

Other Qualifications

• Worked with SQL/NoSQL databases

• Demonstrated ability to handle day-to-day work challenges; adjust to shifting priorities, identify and take on technical and operational issues during implementation

• Strong analytical skills, detailed understanding and capability to interpret client business needs and translate them into application and operational requirements

• Comfortable in a fast-paced process-focused environment, adept at problem-solving

• Familiarity with Agile methodologies and the software delivery lifecycle

• Experience with project management tools like Microsoft Project, Jira, Monday, and Documentation repository

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Workday Pay Transparency Statement

Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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