At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.
We are currently looking for a Technical Helpdesk Engineer to join our Service team in Ireland. This role is going to cover Dublin and surroundings.
Primary accountability for this role is to provide quality competence support by solving complex technical issues identified on equipment and spreading technical knowledge through the organisation. Technical Helpdesk Engineer is typically involved in call out resolution and in complex technical issues resolution, when a Service engineer does not succeed in solving technical problems.
Key accountabilities at the role:
- Provide remote and on site technical support for Service engineers
- Help in spare part identification
- Support in proximity stock definition for new lifts in service
- Provide 24/7 Connected Services analytics and support by evaluating non-standard and non-urgent service needs
- Create and process cases in Technical helpdesk tool, prepare quality reports after remote support and/or site visits
- Propose sales solutions to improve equipment reliability, comfort and safety, help sales in assessing the maintainability of equipment before tendering for maintenance contract
- Train local technicians during site visits and/or deliver scheduled training sessions
To qualify for this vacancy we would expect you to have:
- Full electrical qualification
- Experience of work with KONE and non-KONE equipment
- Good technical understanding of products and service solutions
- Connect Union card
- Excellent health and safety knowledge
- Good team player
- Strong customer skills
- Good written and spoken English
We offer a range of fantastic benefits to our Engineers including:
Excellent salary depending on skills, experience and qualification
Company Pension Scheme
Use of a KONE van
Strong and clear progression programmes, so that you can reach your full potential
Trainings - KONE have a learning tool that allows you to apply for various courses that can increase your knowledge and progression potential
This role is not eligible for visa sponsorship.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
