Technical Consultant

Job Title: Technical Consultant
Department: Professional Services
Location: Jordan or Bangalore
Reports To: Technical Lead

Our Hybrid Working Model requires employees to be on-site three days per week — specifically Tuesday, Wednesday, and Thursday.

Job Purpose

We are seeking a highly motivated and skilled Technical Consultant to join our Professional Services team. You will be responsible for delivering high-quality software for Digital & Cards Solution to our banking and financial services customers across global markets. As a Technical Consultant, you will take ownership of the technical aspects of customer projects, ensuring successful installation, integration, and support of CR2’s product suite. 

Key Responsibilities

Project Planning & Design

• Develop detailed implementation, migration, and testing plans in alignment with customer requirements and CR2’s best practices.
• Support solution design discussions by providing technical insights and identifying potential integration points and risks.

Implementation & Configuration

• Perform the installation and configuration of CR2 software (e.g., BankWorld, Sparrow) on customer environments (on-prem or cloud).
• Collaborate with CR2 Architects and Technical Integrators to deploy tailored solutions that meet specific business and technical needs.
  

Business Requirements Implementation

• Translate functional requirements into technical implementation tasks, ensuring accurate and timely delivery of all solution components.
• Assist in the customization and parameterization of the CR2 platform with development team to suit customer needs.

Testing & Certification

• Conduct system integration testing (SIT) and support user acceptance testing (UAT) in collaboration with customer teams.
• Assist clients in completing EFT Switch certification, ensuring compliance with relevant standards and interfaces.

Troubleshooting & Issue Resolution

• Identify and troubleshoot technical issues during and after implementation.
• Work with the CR2 Customer Support team to resolve escalated incidents and provide timely resolutions and root cause analysis.

Customer Engagement & Training

• Deliver end-user training sessions, system walkthroughs, and knowledge transfers to client IT and business teams.
• Provide post-go-live support and assist in smooth transition to production operations.

UAT Support

• Coordinate with customer business and QA teams during User Acceptance Testing. Monitor UAT activities, assist with defect triaging and resolution, and ensure all critical issues are addressed in a timely manner.
• Validate that the system meets agreed functional and technical requirements prior to sign-off.

Production Go-Live Activities

• Prepare production environments by conducting pre-go-live readiness checks.
• Participate in cutover planning, final data migration, and configuration validation.
• Support the execution of go-live events, monitor system behaviour, and resolve any immediate post-launch issues.
• Ensure stability of the system in production during the post-production period and closely coordinate with CR2 Support and internal stakeholders.

Handover to Client

• Prepare and deliver a comprehensive handover package including all system configuration details, user manuals, technical documentation, and operational guidelines.
• Conduct knowledge transfer sessions for client IT and operations teams.
• Formally transition the project to the Customer Support team with complete documentation and issue resolution summaries.

Documentation & Handover

• Create and maintain comprehensive documentation, including installation guides, configuration records, operational procedures, and technical handover reports for Customer Support teams.

Critical Competencies

Communication Skills: 

• Strong verbal and written communication skills, including the ability to produce high-quality documentation and deliver impactful presentations. Ability to facilitate discussions and resolve conflicts or divergent stakeholder expectations during meetings.

Technical Proficiency: 

• Solid understanding of IT infrastructure, including operating systems (Windows, UNIX), databases (Oracle), and networking basics. 
• Familiarity with scripting languages (e.g., Shell, PowerShell, or equivalent) and file processing for task automation. 
• Proficiency in industry-standard tools such as Microsoft Visio, Excel, Word, PowerPoint, and ticketing systems (e.g., JIRA, ServiceNow). 

Agile Methodology:

• Familiarity with agile development methodologies and experience working in an agile environment. 

Domain Knowledge

• Good understanding of banking operations, digital banking channels, payment systems, and self-service banking platforms. 
• Experience with multi-phase, multi-tier project delivery models, involving diverse stakeholders (e.g., clients, third parties, internal teams). 
• Ability to work under pressure and adapt in fast-paced, high-stakes environments. 
• CR2 Product Knowledge: Thorough understanding of CR2 suite of products (BankWorld/Sparrow) and implementation methodology. 
• Banking Knowledge: Good knowledge of banking concepts, self-service banking, accounting procedures, and banking operations.
• CR2 Product Knowledge: Thorough understanding of CR2 suite of products (BankWorld/Sparrow) and implementation methodology.

Qualifications and Experience

• Engineering degree or Postgraduate diploma with an IT background. 

• 2-5 years hands-on experience with banking related projects ideally with a successful track record in customer-facing situations. 

• Basic knowledge of networking and database concepts, and good programming knowledge. 

Success Metrics

• On-time delivery:  Deliver projects on time as per project timelines. 

• Quality Assurance: ensure full testing coverage & following best practices for defects management 

• Mentorship: Provide mentorship to junior technical consultant 

• Customer Satisfaction: High levels of customer satisfaction and positive feedback. 

• Project Success: Successful implementation of CR2 solutions (SW installation & configuration) as per agreed scope 

Equal Opportunity Statement:
CR2 HPS Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.