About us:
Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.
Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.
Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning…
The Business Analyst will join our customer's Program Management Office to support the Starlink connectivity project team. This role focuses on gathering, analysing and documenting business requirements that enable the successful deployment and operation of in-flight connectivity systems across our customer's fleet. The successful candidate will ensure customer experience enhancements and identify opportunities to generate revenue through connectivity-driven retailing, advertising and digital engagement initiatives.
Please note this role operates in a hybrid model with candidates expected to be able and willing to work from our customer's Dublin office at least three times per week.
Required Experience:
- Proven experience as a Business Analyst in technology or connectivity projects
- Strong understanding of in-flight connectivity systems, network integration and related technologies
- Experience in requirements gathering, process mapping and stakeholder management
- Excellent analytical and problem-solving skills with attention to detail
- Ability to work in a fast-paced, multi-stakeholder environment
- Proficiency in documentation tools and project management methodologies (Agile preferred)
- Experience or knowledge of customer experience principles, customer insights and understanding customer journeys
- Strong communication and interpersonal skills
- Ability to influence and negotiate with stakeholders
- Customer-centric mindset with focus on delivering value
- Adaptability and resilience in managing change
- Strategic thinking combined with execution capability
Key responsibilities & duties include:
- Collaborate with Starlink project stakeholders to elicit and document detailed business requirements for connectivity systems
- Translate connectivity-related business needs into functional specifications for engineering and technology teams
- Work closely with Product Managers, developers and UX teams to ensure requirements are understood and implemented
- Analyse our customer's current connectivity capabilities and identify gaps for Starlink integration
- Support the development of customer-facing features that enhance the in-flight connectivity experience and enable retailing and advertising models
- Facilitate workshops and stakeholder meetings to validate requirements and prioritise connectivity initiatives
- Ensure compliance with data privacy, consent management and security standards in all connectivity requirements
- Contribute to testing and validation of delivered connectivity solutions against documented requirements
- Prepare clear documentation for governance and reporting purposes
Desirable Qualifications
- Experience in airline, travel or connectivity projects
- Knowledge of customer experience design and digital retailing strategies
- Familiarity with advertising models and monetisation in connectivity platform
- Understanding of data privacy regulations (GDPR) and consent management
What’s in it for you:
- An opportunity to join a fast-growing company
- Options for career advancement
- Learning and development opportunities
- Flexible working environment
- Competitive salaries based on experience
Equal Opportunity Employer:
Amach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey essential responsibilities and qualifications for this role, but it is not an exhaustive list of tasks that an employee may be required to perform.
If you are passionate about driving customer success, advising on strategic solutions, and contributing to product innovation, we would love to hear from you!
Not for you?
Check out all of our open positions in our careers page and follow us on LinkedIn for future opportunities.
P.S. Share this with friends and co-workers! Don't be afraid they'll steal it from you, if you're amazing and smart we'll find a role for you. We are growing fast and we are always looking for talented people.
At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace.
Your personal data
Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). We will comply with data protection law and principles, which means that your data will be:
- Used lawfully, fairly and in a transparent way
- Collected only for valid purposes and not used in any way that is incompatible with those purposes
- Relevant to the purposes we have told you about and limited only to those purposes
- Accurate and kept up to date
- Kept only as long as necessary for the purposes we have told you about
- Kept securely
If you would like to contact us about your data, please use the following address: [email protected]
Top Skills
Amach Dublin, Dublin, IRL Office
14 Clanwilliam Court, Dublin, Dublin, Ireland, D02 FK23
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