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This position is remote and due to the nature of the customers and team, you will be supporting we are only considering candidates in Japan and must be a Permanent Resident Or Citizens. Candidates outside of these locations will NOT be considered.
A Professional Services Technical Architect works closely with salespeople (especially engagement managers) to define custom professional services projects during pre-sale and takes successful deals into delivery, where they are responsible for technical oversight and becoming an embedded trusted advisor within the client.
As a highly visible and customer-facing position, you will work with an exceptional Professional Services organization, and the wider Customer Success team, including Professional Services Engineers, Project Managers, and Solution Architects. You will play a critical role in the success of Professional Services engagements as we expanded our world class professional consulting organization that has a proven track record of working with clients from different industries around the world. The Professional Services Technical Architect reports to the Senior Manager, Professional Services Technical Architects.
ResponsibilitiesPre-sales
- Articulate the benefits of a GitLab DevSecOps transformation project to prospective clients, working directly with Engagement Managers and the sales team
- Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW)
- Lead technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirements
- Provide technical expertise and consultative advice during the planning stages of a customer engagement
Delivery
- Own the design, development, implementation, and support of GitLab-related Professional Services engagements
- Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large-scale enterprise projects
- Provide technical leadership to the Professional Service Engineering team during the delivery of services engagements
- Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer
- Work closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work required
Practice development
- Mentor PS and partner consultants to provide guidance regarding ‘Best Practices,’ communication, and implementation strategies; provide input to PS training materials and presentations and other collateral in the form of documentation and delivery kits
- Develop case studies, presentations, design documentation, best-practice methodologies and internal process development
- Liaise with and support other functional groups within GitLab – including (but not limited to) training, development, support, product, engineering
- Stay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE team
- Hold enablement sessions for PS or other team members to learn how to use or how to sell particular service offerings
- Assist Regional Delivery Managers with
- Technical Vetting of Partner Consultants
- New hire candidates
- SOW staffing assessments
Responsibilities
- Responsible for the application design, development and support of GitLab-related Professional Services projects
- Demonstrate progressive leadership in the full life cycle of the software development environment
- Responsible for the detailed design of GitLab-related projects from inception through production support
- Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer
- Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large scale enterprise projects
- Mentor PS and partner consultants providing guidance regarding ‘Best Practices,’ communication, and implementation strategies
- Provide mentorship and collaterol in the form of documentation, delivery kits, and training materials
- Liaise with and support of other functional groups within GitLab – including (but not limited to) training, development, support, product, engineering
- Review and provide input to PS training materials and presentations
- Develop case studies, presentations, design documentation, best-practice methodologies and internal process development
- Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW)
- Responsible for leading technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirements
- Work closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work required
- Stay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE team
- Ability to provide technical expertise and consultative advice during the planning stages of a customer engagement
Requirements
- Strong written and verbal communications in Japanese and Ideally English
- Demonstrated progressive experience delivering two or more of the following consulting services
- SCM migration
- Cloud Architecture
- Developer
- CI/CD consulting services
- Demonstrated progressive enterprise level software development experience
- Demonstrated progressive DevOps Platform experience
- Excellent written and verbal communication skills with the ability to influence internal team members, customers and partners
- Demonstrated problem solving and decision-making abilities with effective organizational and time management skills the ability to handle multiple projects and priorities effectively in a fast-paced environment with minimal supervision
- Strong organizational, multi-tasking and presentation skills. Ability to create momentum and foster organizational change
- Applies fundamental concepts, practices, and procedures of particular field of specialization
- Bachelor’s Degree in Information Technology, Computer Science or other advanced technical degree, or equivalent experience
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