Technical Adoption Specialist - Design & Manufacturing

Autodesk Customer Success is looking for highly a skilled Technical Adoption Specialist who is motivated to help our customers optimize their product investment and achieve measurable business outcomes. Using your in-depth knowledge of Autodesk Vault, Inventor and Fusion in a production environment  you will support our customers with their questions and coach them in how best to use our software.

You are a professional with design and manufacturing experience, experienced in supporting a broad range of technologies in large-scale environments. You will work closely with medium and large enterprise customers worldwide.

You will join the Technical Adoption and Success group within the Customer Technical Success team as part of our Customer Success organization – we are a team that values professional development and rewards high performance.  The Technical Adoption Specialist group is responsible for maximizing the success of and return on investment for our strategic customers.

You will report to the Technical Adoption Manager. We offer hybrid contracts with no minimum office days.

Responsibilities

• Deliver live coaching sessions to drive adoption of Autodesk Solutions  
• Build, maintain and deliver packaged service offerings to increase customer success and new product adoption
• Conduct discovery meetings to assess customer needs, pain points and desired outcomes
• Deliver digital content via webinars for end users to drive successful adoption of Autodesk solutions
• Develop and update digital content adhering to the CTS standards of quality and consistency, that solves specific customer difficulties
• Design, build, and maintain the packaged service catalogue to increase customer success and new product adoption

Minimum Qualifications 

• Fluent English required. Any additional European language skills (e.g. German /French/ Spanish) is highly desirable
• You have expert knowledge of Autodesk Vault, Inventor and Fusion in a production environment 
• 5 – 6 years Design & Manufacturing or related field experience, including knowledge of industry needs and workflows 
• You have a bachelor's degree or equivalent experience in Design & Manufacturing
• You have proven ability to be flexible and learn quickly in a fast-paced environment
• You enjoy external public speaking and delivering presentations
• Additional knowledge of Autodesk Products, or other similar software, is beneficial

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About Autodesk

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