Technical Account Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

What you need to know:
As a Technical Account Manager, you’ll own the technical relationship with customers—driving proactive engagement, safeguarding revenue, and championing their needs.
Meet our team:
PayPal’s Technical Account Management team delivers exceptional technical experiences for customers, merchants, and partners worldwide. We combine creativity and technical expertise to achieve real outcomes, supported by a diverse, global team committed to inclusion, innovation, and continuous learning through collaboration and mentorship.
Your impact:
You’ll partner with Global Support, Customer Success, Sales, and Integrations teams, serving as a trusted technical adviser to merchants. You’ll also work with SRE, Product, and Engineering teams to advocate for improvements that enhance PayPal’s products and systems.

Job Description:

Essential Responsibilities:

• Monitor proactive technical health for Enterprise merchants
• Identify and suggest solutions to improve customer experience
• Consult with merchants and internal teams on integration best practices
• Initiate strong relationships to help merchants succeed
• Diagnose and identify issues with APIs, code, services, and network latency
• Advocate on merchants' behalf to improve products, systems, and processes
• Be the main point of contact for technical issues affecting our Enterprise merchants

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Preferred Qualification:

Your day-to-day :

After onboarding with your new-hire buddy, on a day-to-day basis, you’ll:

• Diagnose issues with APIs, SDKs, payment flows, and latency, and communicate these to merchants and internal stakeholders.

• Consult with merchants and internal teams to improve customer experience and establish best practices.

• Build strong relationships to help merchants be successful now and into the future.

• Acquire new skills, technologies, and tools to enhance your personal and professional growth.

What do you need to bring:

• You’re curious and enjoy solving problems to get to the root cause of an issue.

• You love being a customer champion and show this with your empathy and advocacy.

• You’re technically minded, with a proven track record of adopting and mastering new technologies and tools.

• You’re a confident communicator – equally comfortable speaking to a merchant CEO (Chief Executive Officer), CTO (Chief Technology Officer), or development team.

• You have a demonstrated knowledge of web technologies and already know or are willing to learn new languages and services like JavaScript, REST API,SQL, GraphQL and more.

• You bring your real self to work and add to our already diverse culture.

• You’re well-organised and self-motivated and enjoy the flexibility of working independently while being supported by your team.

• You’re prepared to be on call to assist with out-of-business-hours escalations, while ensuring you maintain a healthy work-life balance by collaborating with other support teams.

• You have relevant customer-facing, technical work experience – maybe even a degree.

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.