The Technical Account Manager will focus on onboarding and developing key accounts, fostering strong customer relationships, and collaborating closely with project teams to ensure timely project delivery. Responsibilities include managing client relationships, upselling products, negotiating contracts, budgeting, and reporting account performance.
Company Description
Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.
Job Description
Devexperts is looking for a new addition to the Account Management unit who will contribute to the retention, development, and upsell of key accounts at the company.
The Account Manager's responsibility is to maintain great customer relations and to strategically develop the key accounts into larger revenue streams.
We expect the Account Manager to:
- Onboard, maintain and develop key accounts,
- Establish and maintain healthy business relationships with the customer company and its key decision-makers,
- Work hand in hand with the Project Managers and teams in order to deliver projects timely and efficiently,
- Maintain and increase customer satisfaction,
- Act as a point of escalation for the customer,
- Generate new opportunities with existing customers, pitch and present Devexperts products, and conduct client demos,
- Negotiate pricing with clients and manage the up-sale process to contract completion,
- Travel to meet with clients globally and use their industry knowledge to help refine and enhance sales, product, and account management processes,
- Prepare, approve with top management and maintain account budgets,
- Report account performance and up-sale activities results.
Qualifications
Must-have skills:
- 5+ years of experience in customer-facing positions in Software Development companies preferably in the Fintech area,(e.g. Business Analyst, Project Manager, Product Owner, Development/QA/Technical Support Team Lead, Salesperson),
- 5+ years of experience in Software Vendor relationships or Software Development management positions in FX/Brokerage/Bank Trading companies, (e.g Product Owner, Project Manager, Vendor Manager, Head of Department),
- Extensive knowledge of capital markets or online trading platforms business domain,
- Knowledge of industry software engineering practices and SDLC,
- A good network in the capital market industry will be nice to have but not a must,
- Excellent written and verbal communication skills, ability to convey technical concepts to both technical and non-technical audiences in English,
- Strong interpersonal skills: сonfident сommunications, active listening, objections prevention and handling, conflicts management and prevention, demo skills.
Nice-to-have skills:
- Experience with the legal process for software licensing and development contracts will be beneficial,
- Experience with the budgeting process and financial results reporting and tracking will be beneficial.
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